Here are some help pages that customers can contact like DPD customer FAQ, Forum, and Online Help
Contact DPD Help @ dpd.co.uk/content/how-can-we-help/contact.jsp
Navigate to https://www.dpd.co.uk/content/how-can-we-help/contact.jsp first. If you have a problem with billing, return & refund, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that DPD Customers Reports
- How do I contact DPD UK?
- How does DPD pickup work?
- Where do I find the parcel number?
- Where can I find a Pickup parcelshop?
- How can I find out where my parcel currently is?
- Can I confirm my changes?
- How do I complain to DPD?
Contacting DPD Help Pages
This is the official customer support page of DPD, which contains different options for contacting them about a variety of issues. If you are looking for DPD’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact DPD directly by calling their customer service number at 0121 275 0500.
DPD Frequently Asked Questions
How do I contact DPD UK?
If you have not received a claim form, please contact Customer Services on 0121 275 0500. They will issue a documented claim form and a reference number, special to the consignment affected.
Can I pick my parcel up from DPD Depot?
No problem, there are plenty of alternatives for you to choose from. It’s possible to change the shipping date, arrange to leave your parcel someplace safe in the delivery address, deliver it to your neighbour, drop it off at your regional store, or return to the depot to pick it up. Enter your reference number for your options.
Will DPD leave my parcel?
You can’t change your timeslot however you can still get your parcel. We can leave your parcel someplace safe at the shipping address, deliver it to your neighbor, drop it off at the regional store or adjust the delivery date provided the sender has not instructed us to get a signature.
How can I send back a parcel?
If the shipper has activated your parcel to get a return from myDPD, you will notice the return in the shipping details. Otherwise please contact your own shipper.
Can I cancel a return from the ParcelLock box?
The assortment of the yield can unfortunately not be cancelled after the mission. If you do not need to return your parcel or leave it in the Pickup parcelshop close to you, simply eliminate the yields from your ParcelLock box. Please be aware that no matter whether you have deposited a parcel in your ParcelLock or not, our driver will come by for your consented pickup.
How heavy can my parcel be?
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels that are handed in for shipment in a Pickup parcelshop is 20 kg.
What is a reference number?
A reference amount can, by way of example, be your invoice number that the shipper can input additionally when recording an arrangement, i.e. in creating the parcel label. The provision of a reference number is discretionary. Please note that reference numbers can’t be used for parcel tracking purposes. You need the package number for it.