Here are some help pages that customers can contact like eBay customer FAQ, Forum, and Online Help
Contact eBay Help @ ebay.co.uk
Navigate to https://www.ebay.co.uk/help/home first. If you have a problem with an online order, eBay products or services click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that eBay Customers Reports
- Can eBay release my funds?
- I haven’t received an item – what should I do?
- Can I sell on eBay without PayPal?
- How do you get paid on eBay?
- Why is my payment pending on eBay?
- How do I put tracking on eBay?
- How do I complain to eBay?
Contacting eBay Help Pages
This is the official customer support page of eBay, which contains different options for contacting them about a variety of issues. If you are looking for eBay’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact eBay directly by calling their customer service number at 0800 358 3229.
eBay Frequently Asked Questions
How do I get into my eBay account?
- Signing in to your account
- Go to our Sign in – opens in new window or tab page.
- Enter your email address or username.
- Enter your password.
- Select Sign in.
What is eBay Selling Manager?
eBay Selling Manager is eBay’s new sales management tool. It’s an internet tool in My eBay that helps you manage your listings during the sales cycle. As a vendor, eBay Selling Manager can help you manage your listings more efficiently. You’ll be able to monitor your sales status and react to your buyers quicker than ever before.
What is covered by the eBay Money Back Guarantee?
You’re covered by the eBay Money Back Guarantee for just about every purchase on eBay.co.uk when you pay with PayPal. As with every programme like this, there are some rules:
EBay Money Back Guarantee protects you if you don’t get your item or if the item isn’t as described in the listing. If this happens, you have to inform your vendor within 30 days out of the actual or latest estimated delivery date.
I haven’t received an item – what should I do?
The quantity of time it takes for an item to get there frequently depends on the postage method that you chose when you bought the item.
In case the estimated delivery period has already passed, you need to contact the seller. To accomplish this, return to your Buy history in My eBay and click Contact Seller alongside the item you ordered. When you get in touch with your vendor in this manner, we start a situation so we can monitor your seller’s answer and help when required.
How long does it take for eBay to release funds?
Payments as a new seller are held for 21 days UNLESS if you send an item the buyer leaves feedback or whenever you send the product trackable and that item shows as delivered + 3 days afterward email paypal and they’ll release the funds earlier. Payment holds occur because: You’ve been selling on eBay for less than 90 days.
How do I get my money from eBay?
When you have sold a product and the buyer has paid, you’ll automatically receive your proceeds, but the specific procedure and timing will depend on the payment method that the buyer used. If the buyer pays with either PayPal or a credit or debit card, they will send you a email to let you know when the payment is in your account
How long does delivery from eBay take?
They encourage vendors to ship an item as soon as they receive a payment. Most vendors ship within 7 days. (Allow extra time for international shipments.) Depending on the delivery service the vendor uses, you may have the ability to track your item online.