Here are some help pages that customers can contact like SuperBreak customer FAQ, Forum, and Online Help
Contact SuperBreak Help @ superbreak.com
Navigate to https://www.superbreak.com/info/faq.htm first. If you have a problem with an booking or booking type, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that SuperBreak Customers Reports
- How to Make a booking
- How to Group Bookings
- How to Cancel booking
- Overcharge/Strange charge
- Loyalty program
- Complaint information
Contacting SuperBreak Help Pages
This is the official customer support page of SuperBreak, which contains different options for contacting them about a variety of issues. If you are looking for SuperBreak’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact SuperBreak directly by calling their customer service number at 0190 471 7362
SuperBreak Frequently Asked Questions
How to Contact SuperBreak
Contact Centre is based in the UK and Advisors are very knowledgeable about the Booking and will make sure that they find the right Hotel for you.
Please only contact if your query is not answered here.
If FAQs section is unable to answer your query please contact by using the number, web page or postal address below. Please choose the question that best matches your query and to ensure that your query is processed as quickly as possible please make sure that you provide as much detail as possible, such as reference to any previous correspondence concerning the issue, Group Bookings numbers etc.
In the event that they are unable to resolve your complaint, you may wish to pursue alternative dispute resolution through the Online Dispute Resolution platform. The platform can be found at https://www.superbreak.com/about/contact-us/.
Call: 0190 471 7362
Post: Artemis House, 3rd Floor,
Eboracum Way, York YO31 7RE, UK
How to Complaints SuperBreak
They always aim to make sure you’re 100% happy with your break. However if your travel experience with didn’t meet your expectations, Customer Relations team will waiting to help you. If you encounter problems with your break whilst you’re away, you must immediately inform the supplier of the service(s) in question. If the issues cannot be resolved directly with the hotel, you must immediately contact Superbreak Customer Services on 01904 420440 or email email@example.com.
Any complaints made after travel must be made in writing by e mailing firstname.lastname@example.org or posted to Superbreak, Artemis House, Eboracum Way, YO31 7RE. All complaints must be received within 28 days of your return.
Failure to follow the procedure set out in this clause may affect and the applicable supplier’s ability to investigate your complaint, and could affect your rights under agreement. Complaints received will be acknowledged and replied to within 28 days after the date they acknowledge it as per the ABTA code of conduct.
How do I make a booking?
For instructions explaining how to book our products, please use the navigation on the right to select the product type you are trying to book. On this page, you will find a detailed explanation regarding how to book that particular product.
Can I change my Booking?
Any amends or cancellations must be done via Superbreak, not the hotel directly.
Amendments: If you are wanting to amend you booking, you must do this via call centre. Either email email@example.com or telephone 01904 717 362 quoting your booking reference number. Please note that administration charges apply when you amend your booking. This charge is £15 per amendment and will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
Cancellations: If you need to cancel you booking, you must do this via our call centre. Either email firstname.lastname@example.org or telephone 01904 717 362 quoting your booking reference number. Please note that cancellation charges apply. These charges vary depending upon the product type you have booked. For further details see our privacy and terms page for our cancellation terms and conditions.
Cancellations or amendments within 48 hours of arrival can only be accepted by telephone.
Can I book rail on its own?
Superbreak.com specialise in short break packages and as such, we only sell rail tickets with hotel accommodation. The only exception to this is airport rail which is available to most UK airports. Airport rail is only available for travellers who are travelling on an international flight and are carrying supporting travel documentation (e.g. flight tickets).
What type of hotels do that offer?
They specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond. They also offer a large selection of apartments in many beach resorts. They hold allocations of rooms at all hotels and apartments and they can book up to and including the day of departure online and in the call centre.