TUI Email Support

Email support by TUI customer service email @
Average reply time: (12 hours)

Why do customers write email to TUI
  • Update account details
  • Complaint
  • Payments
  • Online Booking
  • Changing your Holiday
  • TUI Cruises

Contact TUI Email Service –

Send an email to customer support at an email that includes all of the important information, such as an online booking, and your contact information. Explain the issue in as much detail as possible and wait for a response from TUI customer service.

As an alternative, you can email TUI at one of the support email address given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, order details, date of birth, phone details etc.

Customer Service:

Wedding or renewal of vows holidays:

Holidayline: 24×

Baggage Claims:

TUI Customer Email Support

Email address
Mailing Department TUI Customer Service
Customer service hours Mon to Fri: 8:00 am – 8:00 pm, Sat: 9:00 am – 6:00 pm and Sun 10:00 am – 05:00 pm.
Is Call-back available No
Normal response time 12 Hours
Alternate methods phonewebsocial media
Quality of help 86%
Best phone number 020 3451 2688

Contacting TUI – by Email or otherwise

Even though is TUI ’s best email, you will find 6 complete ways of getting in contact with them. Apart from email, the upcoming favorite alternative for customers searching for assistance is through Phone number support for TUI . If you feel this information is wrong or know of other ways to get, please let us know so we can discuss with other consumers.

TUI Head Office Contact Number

Corporate Head office address of TUI Limited.

Wigmore House, Wigmore Pl, Wigmore Ln, Luton LU2 9TN

For any general inquiries, please contact TUI head office number : 020 3451 2688

TUI Customer Reviews

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Average rating:  
 3 reviews
by Mr Clee on TUI

on the phone one hour twenty minits to pay ballance on holliday then cut off hope im not going to loose my deposit

by Glyn Jones on TUI

TUI cancelled my holiday, meant to commence this week, but now their phone lines are either out of service, or just offering a message stating they will "be in touch" Emails also bounce back unavailable. Not very good customer service, probably hoping everyone with a cancelled holiday will " Forget about £3k paid "

by Mags on TUI

I have been trying to contact TUI for 3 weeks without success. I have emailed and called on numerous occasions. The last phone call I made was at 17:28 today 09/04/2020 and I was still on hold 50 minutes later listening to some mind destroying version of the Beach Boys 'Good Vibrations'

The reason for contacting them was to cancel my holiday as due to COVID

and working for the NHS I will not be able to go any time soon.

I have booked holidays with TUI in the past and probably will do again as I have always been happy to stay with them. They just need to sort the communication system out.

More Ways to Contact TUI

TUI Phone Number
TUI Customer Service
All Contacts of TUI
Live Chat Support of TUI
Social Media support of TUI
TUI Help Pages