Here are some help pages that customers can contact like Wickes customer FAQ, Forum, and Online Help
Contact Wickes Help @ wickes.co.uk
Navigate to https://www.wickes.co.uk/customerservices first. If you have a problem with an installations, wickes service or product click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Wickes Customers Reports
- How long does a refund take?
- Do you offer installation?
- I have parts missing in my appliance?
- Is there a delivery charge for kitchen orders?
- How do I check my order is complete when I take delivery?
- Does Wickes charge for delivery?
- Can I use my Wickes trade card online?
- How do I complain to Wickes?
Contacting Wickes Help Pages
This is the official customer support page of Wickes, which contains different options for contacting them about a variety of issues. If you are looking for Wickes’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Wickes directly by calling their customer service number at 0330 123 4123.
Wickes Frequently Asked Questions
Which cards do you accept?
The cards accept are listed at the bottom of the ‘basket’ page. They currently accept MasterCard and Visa debit & credit cards (including Visa Electron), as well as Delta and Maestro debit cards. American Express credit cards are only accepted in-store.
How do I know if a product is supplier delivered?
If a product is delivered by the supplier, this information is displayed on the product page with an expected lead time for your delivery.
Are all Wickes products available online?
Not all 18,500 products are available to order online at Wickes.co.uk.
In order to protect minors and ensure we comply with relevant legislation, they do not sell age-restricted products online. We do not specify which of their products are age-restricted, but they include items such as knives and solvents.
How long does a refund take?
They aim to get all refunds fully processed in up to 14 working days from the point when you notify us of cancellation. However in most situations this is processed a lot quicker. Upon receiving your confirmation email of detailing your cancellation, the refund will show back in your bank within 3-5 working days.
Can I exchange an item in-store?
Yes, you can take an item back to store for an exchange. If the store does not have the item in stock they can arrange for a replacement to be sent from their warehouse.
Do you offer installation?
Yes – their highly experienced installation team can be booked when you order your showroom kitchen or bathroom. All installations come with a 2 year workmanship guarantee. Please book an appointment with kitchen and bathroom designers for full information.