Contact First Utility

Contact First Utility customer service contact numbers

Phone Number : 01926320700

Email :

Business Hours: Mon to Fri 8:00 am to 6:30 pm, and Sat 9:00 am to 4:00 pm

Website :

Corporate Head office: Columbus House Woodland Court, Westwood Way, Coventry CV4 8HS

First Utility UK
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Looking for the First Utility customer service and support number? To contact First Utility is very easy. Here are the top 7 ways to get in touch with First Utility.

First Utility Phone Number

01926 320 700 – Customer Service

You can reach First Utility customer support by calling 01926 320 700 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday 8:00 am to 6:30 pm, and Saturday 9:00 am to 4:00 pm.

First Utility Contact/Phone Numbers

Here are First Utility contact number for Individuals enquiries: Phone numbers and operating hours

First Utility customer service 01926 320 700
National Grid – For Gas Emergency 0800 111 999
Energy queries 0330 094 5800
Broadband queries 0330 094 5801
Energy Ombudsman 0330 440 1624
Citizens Advice Consumer Service 03454 040506
Press enquiries 07703 187852

First Utility’s Best Toll-Free/800 Customer Service Phone Number

Call 01926 320 700

This is the First Utility’s Finest customer service telephone number that you can use to contact First Utility helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a First Utility Helpline. You can use this number for getting information of various tasks such as

  • Bill advice
  • Meter readings
  • Moving home
  • Payments
  • Smart meters
  • Account maintenance
  • Meter readings
  • Moving home
  • Payments
  • Prepayment
  • Saving energy
  • Smart meters
  • Complaints
  • A different task

First Utility Head Office Contact Number

Corporate Head office address of First Utility
Columbus House Woodland Court, Westwood Way, Coventry CV4 8HS

For any general inquiries, please contact First Utility head office number: 01926 320700

Contacting First Utility – by phone or otherwise

Even though 01926 320 700 is First Utility’s finest toll-free number, you will find 4 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for First Utility customer service Support. If you feel this information is wrong or know of other ways to get First Utility, please let us know so we can discuss with other consumers.

Contact First Utility Via EMAIL ADDRESS

As an alternative, you can email First Utility at one of the support email address First Utility given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.


Broadband Support:

Media Email:

Metering Services:

Contact First Utility UK Through Social Media, Website & App

If you have a small issues about First Utility services, try using social media to contact First Utility. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of First Utility

Live chat is a great option to contact First Utility quickly. If you have a problem with First Utility Account or Product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. You can Chat with First Utility UK on and get customer service support for various topics like Account & General Support, delivery, payment, return.

Live chat hours Monday to Friday: 7:00 am to 9:00 pm and Saturday: 9:00 am to 5:00 pm.

First Utility Regular Business Hours

Mon to Friday: 8:00 am to 6:30 pm
Saturday: 9:00 am to 4:00 pm
Sunday : Closed

What time does First Utility open and close?
Store hours today Opening Hours Closing Hours
Monday 8:00 am 6:30 pm
Tuesday 8:00 am 6:30 pm
Wednesday 8:00 am 6:30 pm
Thursday 8:00 am 6:30 pm
Friday 8:00 am 6:30 pm
Saturday 9:00 am 4:00 pm
Sunday Closed Closed

First Utility Holiday Hours

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does First Utility close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of First Utility

First Utility Customer Service

The First Utility customer service contact number is 0192 632 0700. Dial this number for all queries related to First Utility like a moving home, bill payments, and energy saving advice, meter reading, you can contact the First Utility customer service team by dialing above number. The helplines are are open from Monday to Friday 8:00 am to 6:30 pm, and Saturday 9:00 am to 4:00 pm.

The team can also be contacted by email at First Utility contact email or For any of the enquiries, you can also ask your questions anytime, 24 hours, via the First Utility online assistant Ask First.

Energy queries

For all queries related to Shell Energy please get in touch with their Shell Energy Retail team via Shell Energy Customer service phone number 0330 094 5800. The helplines are opne from 8:00 am to 6.30 pm weekdays and 9:00 am to 4:00 pm on Saturdays.

You can also chat with a virtual assistant about Shell Energy: The Live Chat is available between 7 am to 9 pm weekdays and 9 am to 5 pm on Saturdays.

Contact for Gas Emergency

If you can smell gas or are experiencing problems with loss of gas distribution, you need to call the National Grid Gas Emergency Service on freephone 0800 111 999. The helplines are available 24 hours. And, if required, it is possible to call the emergency staff on the very first Utility emergency number 01926 320 700. In the event of a power cut, you need to telephone 105.

Broadband Services

To get the information for the broadband services, you can contact the support team by calling the First Utility broadband service contact number 0330 094 5801. Dial this number for billing support, internet usage, overcharged for your calls, technical issue, moving home or other broadband related issue. The helplines are open from 11:00 am to 3:00 pm Weekdays and Saturdays from 1:30 pm to 3:30 pm.

You can contact by email at First Utility contact email:

You can also contact via post
Shell Energy Broadband
Shell Energy House
Westwood Business Park,
Westwood Way,
CV4 8HS;

First Utility Payment

If you are concerned about paying your invoice, you can find advice about debt management in their own Paying your invoice policy, which is from the policies section of the site. You can even telephone the First Utility payment issues contact number 01926 320 700. You can also get free, independent information from the charity, Step Change, by calling 0800 138 1111.

Energy Bill Pay Methods

  • Monthly Direct Debit
  • Variable Direct Debit
  • Automated Phone Line
  • Paying Through Your Bank

Broadband Bill Pay Method

  • Variable Direct Debit
  • Card payments
  • Online banking or BACS payment
  • Paying at the bank
  • Paying by cheque

Lodge A Complaint to First Utility

At First Utility, they place you and your expertise first, which explains why your feedback is really important for them. If you are with a problem, They would like to assist you fix it as soon as possible. Phone First Utility to make a complaint by calling their customer service contact number 01926 320 700, where you can complain about a pay bill, gas leakage, smart meter, meter reading. Simply provide your information at First Utility Complaint department and one of their experts will be connected.

If you are not satisfied with the response from their Resolution Centre team you can contact their Director of Customer Service, Andy Eadle, directly on Andy and his team will respond to your complaint within 5 working days.


You may contact Citizens Advice Consumer Service on this helpline number 03454 040506.

Hopefully, We helped you to get some genuine Contact numbers for First Utility Customer Service.

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People also ask

What happened First Utility?
Shell today rebranded First Utility as Shell Energy* and confirmed that it has switched all of its British residential customers to 100% renewable electricity. Renewable electricity will now be offered as standard to all existing and new customers, along with discounts at Shell service stations across Great Britain.

Is SSE part of Shell Energy?
SSE Energy Services was bought by OVO Energy in 2020 but operates as a separate supplier, while Shell Energy is the new name for Utility Warehouse after it was bought by Shell and rebranded in March 2019.

Who owns Royal Dutch Shell?
The “Shell” Transport and Trading Company, a U.K.-registered company, has a 40% interest in the group, and the remaining 60% is owned by the Royal Dutch Petroleum Company, a Netherlands company. Collectively, the group is involved in oil and gas exploration, production, refining, transportation, and marketing.

Is Shell Energy owned by Shell?
Shell Energy Retail is wholly owned by Royal Dutch Shell, but as a legal entity in the UK we provide our accounts to Companies House.

Which broadband provider does Shell Energy use?
Shell Energy, like many other internet service providers, uses the Openreach network, so their basic and superfast broadband packages are widely available around the UK.

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