First Utility Customer Service

Customer service tips to calling & contacting First Utility faster. By contacting First Utility customer service number, you can get your common issues solved & customer reviews.

First Utility Phone Number

01926 320 700Customer Service

You can reach First Utility customer support by calling 01926 320 700 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday 8:00 am to 6:30 pm, and Saturday 9:00 am to 4:00 pm.

You can call First Utility customer service number and generally discuss for following topics

  • Gas & electricity
  • Bills and Payments
  • Electricity Tariffs
  • Gas Tariffs
  • Home services
  • Save energy
  • Smart meters
  • Moving home
  • Meter readings
  • Account maintenance
  • Prepayment
  • Complaints

First Utility Customer Care Regular Business Hours

Weekdays (Monday – Friday: 8:00 am – 6:30 pm),
Weekends (Saturday: 9:00 am – 4:00 pm & Sunday: Closed)

What time does First Utility open and close?
Store hours today Opening Hours Closing Hours
Monday 8:00 am 6:30 pm
Tuesday 8:00 am 6:30 pm
Wednesday 8:00 am 6:30 pm
Thursday 8:00 am 6:30 pm
Friday 8:00 am 6:30 pm
Saturday 9:00 am 4:00 pm
Sunday Closed Closed

First Utility Holiday Hours

The majority of First Utility stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • HallowFirst Utility n
  • Veterans Day
  • Cyber Monday
  • Christmas Eve
What time does First Utility close?

All First Utility are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

Contact First Utility for Account Support

Signing up for an First Utility account

For any account help, you have to sign in first using this First Utility login link. If you can’t have account at, you can create new account easily. After  Signing up you can ask for following help.

  • Online billing
  • Important account information by email
  • FREE text or email notifications
  • Meter read reminders
  • Update your personal details
  • Set up and manage Direct Debits
  • Fully secure online payment

First Utility Customer Service

The First Utility customer service contact number is 0192 632 0700. Dial this number for all queries related to First Utility like a moving home, bill payments, and energy saving advice, meter reading, you can contact the First Utility customer service team by dialing above number. The helplines are are open from Monday to Friday 8:00 am to 6:30 pm, and Saturday 9:00 am to 4:00 pm.

The team can also be contacted by email at First Utility contact email or For any of the enquiries, you can also ask your questions anytime, 24 hours, via the First Utility online assistant Ask First.

Contact for Gas Emergency

If you can smell gas or are experiencing problems with loss of gas distribution, you need to call the National Grid Gas Emergency Service on freephone 0800 111 999. The helplines are available 24 hours. And, if required, it is possible to call the emergency staff on the very first Utility emergency number 01926 320 700. In the event of a power cut, you need to telephone 105.

General Problems that First Utility Customers Reports

  • There’s a problem with my gas supply
  • How to read my meter
  • How do I read my smart meter?
  • What happens when I move home?
  • There’s a problem with my moving details
  • How do I pay my broadband bill?
  • Where is my broadband password?
  • How do I complain to First Utility ?

Common Problem Categories

  • Setup service
  • Gas Leakage
  • Book appointment
  • Change appointment
  • Meter reading
  • Cancel service
  • A different issue

First Utility Customer Reviews

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About First Utility

Shell Energy, previously First Utility, is a provider of gasoline, power and broadband in the United Kingdom. In October 2013 that the Coventry-based company was ranked as the seventh largest supplier in the united kingdom, making it the largest outside the Six. Shell reached an agreement to purchase the business in December 2017, and completed the acquisition in February 2018.

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