Iglu Cruise Free Customer Service Contact Numbers & Email

Iglu Cruise Customer Service
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Contact Iglu Cruise Customer Service customer service contact numbers

Phone Number : 0203 696 9453

Email : customercarecruise@iglu.com

Business Hours: Weekdays: 8:00am to 10:00pm,
weekends:(sat: 9am - 10pm and sun:10am - 10pm)

Website : https://www.iglucruise.com/

Corporate Head office: 165 The Broadway, London SW19 1NE, UK

Looking for the Iglu Cruise customer service and support number? Contact via this local number 0203 696 9453 from, You can contact during working hours Monday to Friday: 8:00am to 8:00pm, Saturday 9:00am to 5:00pm and Sunday 10:00am to 4:00pm. Also you can Contact Iglu Cruise online through email: customercarecruise@iglu.com

Iglu Cruise Contact/Phone Numbers

Iglu Cruise DEPARTMENT UK CONTACT NUMBER
Iglu Cruise Aftersales and Customer Care 0203 696 9453
Iglu Cruise Accounts 0203 696 9455
Expert Advice and Booking / Open

020 3811 6161, 020 3553 6168,
020 3848 3600, 020 3811 7347

Iglu Cruise Concierge 0203 696 9469
Expert Advice and Booking 0203 733 5387
Iglu Cruise Enquiries and Sales 0203 696 9450
Invoice & Ticketing Queries 0203 696 9456
Iglu Cruise Website/ Business Enquiries 0208 544 6428

Iglu Cruise’s Best Toll-Free/800 Customer Service Phone Number 

Call 0345 070 8090

This is Iglu Cruise’s Finest phone number since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Iglu Cruise agent. You can use this number for various tasks such as

Iglu Cruise Head Office Contact Number

Corporate Head office address of Iglu Cruise Limited.
165 The Broadway, London SW19 1NE, UK
For any general inquiries, please contact Iglu Cruise head office number : +44 20 8544 6620

Contacting Iglu Cruise – by phone or otherwise

Even though 0203 696 9453 is Iglu Cruise’s finest toll-free number, you will find 3 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for clients searching for assistance is through Online Support for Iglu Cruise customer service Support. If you feel this information is wrong or know of other ways to get Iglu Cruise please let us know so we can discuss with other clients.

Contact Iglu Cruise Via EMAIL ADDRESS

As an alternative, you can email Iglu Cruise at one of the email addresses given below. To allow them to comply with the Data Protection laws, it might be helpful if you included sufficient information in your email address to let us verify your identity, including your present address, date of birth, order number etc.

Contact Iglu Cruise Through Social Media, Website & App

You can also contact Iglu Cruise via their Website, Application & Social Media using following links

Iglu Cruise Customer Care Regular Business Hours

Monday to Friday: 8:00am to 8:00pm,
Saturday 9:00am to 5:00pm and Sunday 10:00am to 4:00pm

How to contact various departments of Iglu Cruise

Iglu Cruise Customer Service

They have over 100 dedicated in-house experts between offices in Wimbledon and Portsmouth. All of them cruise agents have extensive cruising knowledge and the right expertise to advise you on the most suitable cruise holiday at the best possible price. Team has cruised to thousands of ports across the world on virtually every cruise ship currently sailing. Selling over 8,000 cruise holidays, they are variety and expertise are unmatched.

Iglu Cruise Concierge

This complimentary Concierge Team ensures a smooth process from time of booking to even after you have cruised with us. They are able to help you with your journey in areas that other cruise agencies are unable. Read more about Iglu Cruise Concierge.

Iglu Cruise Complaints

The Iglu Cruise complaints telephone number is like the Client Care number. If you’re travelling out of two weeks and wish to make changes to your booking or dining period, or instead would love to offer some comments on your latest vacation, send your email to customerrelations@iglu.com. One of the staff members will react to you with the right feedback and any additional info. Should you have to generate a complaint whilst on vacation, report it to the provider or broker promptly to avoid missing the chance to your problem to be redeemed. Should you would like to complain if you return home, you might write to the main or supplier.

Iglu Cruise Security and Financial Protection

Iglu Cruise is financially secure and is ABTA and ATOL protected. Iglu CEO Richard Downs is on the ABTA board of directors. Members of ABTA have the benefit of ABTA’s assistance and Code of Conduct. Package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights that we have not arranged may not be protected and you should ask what protection is available when making your own arrangements. Cruise flight-inclusive packages, where we’re the principal, are financially protected by substantial Air Travel Organisers Licence (ATOL, #2987). You are issued with an ATOL Certificate outlining proof of your protection upon completion of a booking with us. All other holidays, where we are the principal but do not include a flight, are protected under Association of British Travel Agents bond (ABTA, #J0332).

Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority. An ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon completion of your booking. ATOL Protection extends primarily to customers departing from the UK.

Iglu Cruise Booking

Your Booking Acknowledgement is issued by Iglu.com Ltd. who acts as retail agents on behalf of the supplier with whom your booking has been made. Your reservation is subject to the supplier’s terms and conditions, and you are bound by these conditions. All details are subject to confirmation by the supplier.

Do you have a post-booking query? Get in touch with support team filling in this form.

Balances of Payments Due

Please note that balances of payments due must be received by Iglu.com up to 17 weeks prior to departure dependent on your Operator. This will be confirmed on your booking acknowledgement. With World Voyages or Sectors thereof, monies will be required no later than 16 weeks in advance. 

Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change required method of payment at discretion, irrespective of how any deposit or prior payment was made.

Cabins booked on a ‘Guarantee’ basis.

Many cruise companies offer a discounted rate for cabins booked on a ‘Guarantee’ basis. This means that the cruise line will allocate your cabin number either close to the date of the sailing or on the day itself. You will be guaranteed a minimum standard of cabin (indicated by the cabin grade), but you will not have any further say in your cabin allocation. We are not able to accept any special requests regarding the position of the cabin, cabin facilities or bed configuration. If you are travelling with others, there is no guarantee that cabins will be located close together or will be of the same grade.

Cancellations

All cancellations must be presented to Iglu.com Ltd in writing at: Customer Care, Iglu.com Ltd., 165 The Broadway, London, SW19 1NE or customercare@iglu.com. Once your cancellation has been received by us, it can take up to 24 hours to inform our suppliers and receive confirmation that a cancellation has been processed. Please bear this in mind when calculating your cancellation costs.

Iglu.com reserve the right to charge a £25.00 per person cancellation fee in addition to the charges outlined in the supplier’s terms and conditions. Please note that the cancellation charges are based on the full booking value as shown on your supplier invoice. Any discounts offered by Iglu.com will be removed upon cancellation and will not be taken into account when calculating your cancellation fee.

Amendments and administration fees

Where amendments to your booking are permitted by your supplier, Iglu.com reserve the right to charge a £25.00 fee per person, per amendment on top of any charges levied by the supplier. 

An administration fee of £10.00 per booking applies for posting tickets that are available in an electronic format. As this process requires us to provide the operators and airlines with your advanced passenger information, which is also available for you to provide online we need to have the correct passport information from you. We take no responsibility for mistakes in advanced passenger information.

Foreign and Commonwealth Office Advice

General travel advice by the Foreign and Commonwealth Office for travel abroad. 

You can find Iglu.com’s full terms and conditions at www.iglucruise.com/terms

For further information on cruises we offer a wide variety of holidays from Caribbean cruises to Med cruises and from luxury cruises to cheap cruises.

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