Studio FREE CUSTOMER SERVICE CONTACT NUMBERS & EMAIL

Contact us by telephone

Customer Careline

Our Customer Careline phone number is +44 371 376 5680.
Lines are open 8am – 10pm, 7 days a week.
Calls from residential fixed lines cost between 1p to 9p per minute.
Calls from mobiles can vary so please check with your provider.

Orderline

Our Orderline phone number is 0872 7370 000.
Lines are open 24h a day, 7 days a week.
Calls cost 13p per minute plus your phone company’s access charge (average cost of call 68p).

Studio Complaint

This section tells you what to do if you are not satisfied with a financial service we have provided. Please follow these procedures to help us resolve your complaint as quickly as possible.

How can I contact you?

• Please put your complaint in writing to: Financial Services Department, Preston, Lancs. PR0 2BP
• Or you can also telephone on our Careline: +44 371 376 5680
• If you need to contact us with any personal information such as account details, please use the contact form.
• Or you can send an e-mail using our contact form.
• Never put your personal information on social media.

What details must I provide? 
If you wish to complain, please give us the following details:

• Your Name and Address
• Your Customer Account Number
• A clear description of your concerns or complaint
• A daytime telephone number where we can contact you
• Details of what you would like us to do to put it right.

What can I expect from you?

• We aim to respond to any complaint that is received as quickly as possible.
• We will investigate all complaints received competently, diligently and impartially.
• We will assess fairly, consistently and promptly your complaint taking into account all relevant factors.
• Where we cannot resolve your complaint within three days, we will acknowledge receipt of your complaint promptly, providing you with details of who is handling your complaint and how to contact them.
• We will keep you informed thereafter of the progress of the measures being taken to resolve the complaint.
• After 8 weeks we will send you a final response or a further progress report on our investigations.

What can I do if I am unhappy with the response? 
If, for whatever reason you are unhappy with the response you receive from us please get in touch directly with the person or department who handled your complaint. They will discuss with you what the next steps are.

If you are still dissatisfied, or your complaint has not been resolved within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service. We will provide you with details of their services with our response to your complaint. Their contact details are:

• The Financial Ombudsman Service, Exchange Tower, London E14 9SR
• By telephone: 0800 023 4567
• By e-mail: complaint.info@financial-ombudsman.org.uk
• Website: www.financial-ombudsman.org.uk

Studio Orderline

The Studio orderline amount is 0344 800 1122. This exclusive Studio amount is available for 24 hours each day. Use this amount to set orders. Maintain your contact information, shipping address, and credit card ready before dialing the telephone number that is orderline to place an order.

Studio Returns