Here are some help pages that customers can contact like Affinity Sutton customer FAQ, Forum, and Online Help
Contact Affinity Sutton Help @ myclarionhousing.com
Navigate to https://www.myclarionhousing.com/about-us/contact_us/ first. If you have a problem with a property, Home Choice, Service charge click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Affinity Sutton Customers Reports
- Why haven’t I been invited to view a property?
- I have an issue with my rent or service charge
- I’ve lost or broken my key / fob
- I need to request a repair
- How to place a bid
- What if I have pets?
- When will I be able to bid on properties?
- How do I complain to Affinity Sutton?
Contacting Affinity Sutton Help Pages
This is the official customer support page of Affinity Sutton, which contains different options for contacting them about a variety of issues. If you are looking for Affinity Sutton’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Affinity Sutton directly by calling their customer service number at 0300 500 8000.
Affinity Sutton Frequently Asked Questions
I want to complain about antisocial behaviour
Clarion Housing residents are expected to behave responsibly under the conditions of the tenancies or lease agreements. This means that individuals who cause difficulties can be evicted from their homes.
Before you make a criticism, it is important to understand what problems are in fact called antisocial behaviour and what problems you should report to Clarion Housing — or if it is better to contact your regional council or the police.
How can I get a new fob?
Should you lose or break your fob, you should call Customer Services on 0300 500 8000 or accounts this on line. In the case this is not a repair and the fob is for a communal door, they may need to reissue new fobs to additional residents, therefore it can be quite a lengthy process and you may need to pay. They may also have to involve local employees, like your Housing Officer or a Caretaker to co-ordinate getting you a replacement.
How long do repairs take?
They always aim to discover the best operative for your job and will send out a part of our repairs team within 28 days. Emergency repairs have been dealt with within 24 hours. Nonetheless, in the event of emergency fixes, often the response team is only going to have the ability to earn the problem safe, and a follow up visit will be organised to finish the job at a later moment.
What is an annual gas safety check?
If your house has a gas, oil or solid fuel (such as coal or wood ) heating then we are legally obligated to service this system annually to make sure it’s safe to utilize. It’s your legal obligation to ensure we have access to a property so as to carry out these safety checks and servicing. If you haven’t needed a gas safety check in the previous year, speak to the regional team.
What if I have pets?
Pets aren’t permitted in some of their possessions, it depends on the kind of property,. The ad will clearly state if we do not let pets in that particular property. Generally they’ll say that pets may be permitted with permission.