Here are some help pages that customers can contact like Asos customer FAQ, Forum, and Online Help
Contact Asos Help @ asos.com/customer-service/customer-care/help
Navigate to https://www.asos.com/customer-service/customer-care/help first. If you have a problem with an order or other problem, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Asos Customers Reports
- How can I contact you?
- Can I cancel my order?
- Have you received my returned items?
- How do I place an order?
- How do I create an account?
- What time is Asos open?
- How do I complain to Asos?
Contacting Asos Help Pages
This is the official customer support page of Asos, which contains different options for contacting them about a variety of issues. If you are looking for Asos’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Asos directly by calling their customer service number at 0207 756 1000.
Asos Frequently Asked Questions
Can I cancel my order?
If you’ve paid for your order using AfterPay, you won’t be able to cancel your order. However, if you’ve paid with any other payment method, there are varying time limits in which you can cancel your order dependent on which delivery option you’ve chosen.
Why is the ‘Cancel order’ button not available?
If the ‘Cancel’ button is not available, it’s too late for you or Customer Care team to cancel your order. You can return your order to us once you’ve received it. For more information on how to return your order .
How can I pay for my order?
You can use any of the payment types listed below to pay for your order. Asos take your security very seriously, therefore your details are safe with asos.