Here are some help pages that customers can contact like IKEA customer FAQ, Forum, and Online Help
Contact IKEA Help @ ikea.com
Navigate to https://www.ikea.com/gb/en/customer-service/contact-us/ first. If you have a problem with an online order, IKEA returns, Delivery information, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that IKEA Customers Reports
- Can I order online and collect from a store?
- How do I purchase an IKEA Gift card?
- Can I change or cancel an order I placed online?
- Can I return items?
- What are IKEA Order and collection points?
- Can I use my IKEA Gift card online?
- How do I make a payment on the website?
- Can I track my delivery?
- How do I complain to IKEA?
Contacting IKEA Help Pages
This is the official customer support page of IKEA, which contains different options for contacting them about a variety of issues. If you are looking for IKEA’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact IKEA directly by calling their customer service number at 0203 645 0000.
IKEA Frequently Asked Questions
Can I return a product?
You have 365 days to exchange or return any item, even if it has been assembled, provided it hasn’t been used and it is in resaleable condition. Just bring your product with the original receipt and, if possible, the packaging. All this information is also available in our return policy.
What payment methods do you accept?
In-store – they are pleased to accept all major credit and debit cards including VISA, VISA Electron, Mastercard, Maestro, Delta and American Express. You can pay using your payment card, or we accept Apple Pay and Android Pay. They also accept IKEA Home Card, IKEA Gift cards and cash. They do not accept cheques.
Online – They accept all major credit and debit cards including VISA, VISA Electron, Mastercard, Maestro and American Express. They also accept IKEA Gift cards and PayPal payments.
Can I track my order?
You can track your order status. All you need is your order number (10-digit number on the sales request page) and the email or telephone number associated with it.
Can I use my IKEA Gift card online?
Yes! Your Gift card will have a long unique number and a 4 digit PIN. You will need both of these numbers to pay with a Gift card online. There is also no limit to the number of Gift cards you can use online and Gift cards have no expiry date.