Here are some help pages that customers can contact like Marks & Spencer customer FAQ, Forum, and Online Help
Contact Marks & Spencer Help @ marksandspencer.com/c/help
Navigate to marksandspencer.com/c/help first. If you have a problem with Marks & Spencer Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Marks & Spencer Customers Reports
- How do I complain about Marks and Spencer flowers?
- When will I get my refund?
- How do I track my delivery?
- What is your sale returns policy?
- What if an item is missing from my order?
- Can I cancel my order?
- Can I get M&S Food delivered to my home?
- How can I pay for my online or phone order?
- Where can I use my gift card/e-gift card?
- How do I complain to Marks & Spencer
Contacting Marks & Spencer Help Pages
This is the official customer support page of Marks & Spencer, which contains different options for contacting them about a variety of issues. If you are looking for Marks & Spencer’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Marks & Spencer directly by calling their customer service number at 0333-014-8000.
Marks & Spencer Frequently Asked Questions
I’ve received the wrong item, what should I do?
If you have received any incorrect items, you must inform them within a reasonable period of time. Where possible, you will be asked to return the products to them using one of our free returns options. If it is not possible for you to return the item, and if you are eligible for a refund or replacement, this will be discussed at the point of contact.
Can I return a gift?
Yes, but the refund will be processed back to the original payment method if you return via Post. All online gift orders will receive paper parcel summary which can be sent back with your return. If you have a gift receipt or want a credit receipt, you’ll need to return it to one of their UK stores (excluding Outlet, Simply Food, BP and Moto service station, hospital, airport or train station stores).
What if an item is missing from my order?
To get your order to you as quickly as possible, they may have to send some items separately and these may occasionally be delivered by different carriers. Their couriers deliver between 7am and 7pm.
Can you cancel an M&S food order?
Contact customer services within 30 minutes of placing your order and they will be able to cancel it for you. After 30 minutes, customer services won’t be able to cancel your order.
Can I get Food to Order delivered to my home?
Yes, you can now get Food to Order delivered to your home on Ocado’s new Entertain by Ocado service the exclusive new home of Food to Order.
What can I buy with my gift card/e-gift card?
You can use your gift card/e-gift card to buy most things online and in store. There are a few exceptions though:
- M&S gift cards/e-gift cards
- M&S Bank products or services
- Outstanding M&S Credit Card, Charge Card or Budget Card balances
- Made-to-measure items: shirts, curtains, greetings cards
- M&S Energy
Other Ways to Contact Marks & Spencer
Marks & Spencer Phone Number
Marks & Spencer Customer Service
Email Support of Marks & Spencer
Live Chat Support of Marks & Spencer
Social Media support of Marks & Spencer
All Contacts of Marks & Spencer