Help Pages

Here are some help pages that customers can contact like customer FAQ, Forum, and Online Help

Contact Help

Navigate to first. If you have a problem with Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Customers Reports

  • How do I access My Account?
  • What upgrade options do you offer?
  • How do I exchange my faulty phone?
  • What if something is missing?
  • How do I return my phone?
  • What are the advantages of Pay As You Go?
  • How do I claim my cashback?
  • How do I track the status of my order?
  • Can I cancel/amend my order?
  • Who will charge me for my order?
  • How do I complain to

Contacting Help Pages

This is the official customer support page of, which contains different options for contacting them about a variety of issues. If you are looking for best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact directly by calling their customer service number at 0330 678 0520. Frequently Asked Questions

How does the upgrade process work?

When upgrading your phone you may get a new SIM card with your handset, if this is the case your current number will be moved over to your SIM within 5 days of receiving it. If not simply put your current SIM card into your new handset and you are ready to go.

How do I exchange my faulty phone?

Fortunately, this doesn’t happen too often, but in the unlikely event that your handset or free gift is faulty, then you can contact their Customer Service team on 0330 678 0520. (Calls charged at standard local rate)

Can I cancel/amend my order?

If you would like to change or cancel an order prior to dispatch, please contact their sales team on 0330 678 1450. calls charged at standard local rate and mobile rates will vary.

How long is the returns period?

If you have changed your mind and wish to return your phone, you will need to inform us within 14 calendar days. Once the return request has been accepted you will need to send the item back to their warehouse within 2 working days.

Other Ways to Contact Phone Number Customer Service
Email Support of
Social Media support of
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