SSE Airtricity Free Customer Service Contact Numbers & Email

SSE Airtricity
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Contact SSE Airtricity customer service contact numbers

Phone Number : 0345 601 9093

Email : [email protected]

Business Hours: Monday - Friday (Weekdays): 8:00am - 8:00pm,
Saturday & Sunday (Weekends): Closed

Website : https://www.sseairtricity.com/uk/home/

Corporate Head office: Millennium House, 17 Great Victoria St, Belfast BT2 7QG, UK

Looking for the SSE Airtricity customer service and support number? Contact via this local number 0345 601 9093, You can contact during working hours Monday – Friday: 8:00am – 8:00pm,  Saturday & Sunday: Closed. Also you can Contact SSE Airtricity online through email: [email protected].

SSE Airtricity Contact/Phone Numbers

SSE Airtricity DEPARTMENT UK CONTACT NUMBER
SSE Airtricity Customer support 0345 601 9093 or 00 353 16556094
Call our Sales Team on 1850 81 81 10
Call our Service Team on 1850 81 81 70
24-hour gas emergency service on 0800 002 001
Electricity emergencies 03457 643 643
Northern Division 0300 200 7891
Emergency After Hours 028 7035 3202
Eastern Division 0300 200 7893
Southern Division 0300 200 7892
Emergency After Hours 028 3752 9500
Western Division 0300 200 7894
Emergency After Hours 028 8224 1999
Gas Customers From Northern Ireland 0345 900 5253
Gas Customers From outside Northern Ireland 00 353 16556095

SSE Airtricity’s Best Toll-Free/800 Customer Service Phone Number 

Call 0345 601 9093

This is SSE Airtricity’s Finest phone number since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a SSE Airtricity agent. You can use this number for various tasks such as

  • Gas Boiler Service and Climote
  • Gas Boiler Service
  • Easypay Gas Boiler Service
  • Easypay Heating Control
  • Easypay Control Bundle
  • Gas boiler repair
  • Gas boiler replacement
  • Solar energy

SSE Airtricity Head Office Contact Number

Corporate Head office address of SSE Airtricity Limited.
Millennium House, 17 Great Victoria St, Belfast BT2 7QG, UK
For any general inquiries, please contact SSE Airtricity head office number : +44 345 900 5253

Contacting SSE Airtricity – by phone or otherwise

Even though 0345 601 9093 is SSE Airtricity’s finest toll-free number, you will find 3 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for clients searching for assistance is through Online Support for SSE Airtricity customer service Support. If you feel this information is wrong or know of other ways to get SSE Airtricity please let us know so we can discuss with other clients.

Contact SSE Airtricity Via EMAIL ADDRESS

As an alternative, you can email SSE Airtricity at one of the email addresses given below. To allow them to comply with the Data Protection laws, it might be helpful if you included sufficient information in your email address to let us verify your identity, including your present address, date of birth, order number etc.

SSE Customer Service: [email protected]

Community Development Officer: [email protected]

SSE Gas Supply: [email protected]

Customer Customer Complaint: [email protected]

Contact SSE Airtricity Through Social Media, Website & App

You can also contact SSE Airtricity via their Website, Application & Social Media using following links

SSE Airtricity Customer Care Regular Business Hours

Monday – Friday (Weekdays): 8:00am – 8:00pm,
Saturday & Sunday (Weekends): Closed

How to contact various departments of SSE Airtricity

SSE Airtricity Customer service

Customer support power clients amount is 0345 601 9093. SSE Airtricity power can be obtained from Monday to Friday 8am – 8pm. By dialing the amount of aid, contact SSE Airtricity electricity solutions. Further, you may use SSE Airtricity client support email address [email protected] to attach with SSE Airtricity.

SSE Airtricity Complain

The quickest way to get a resolution if you have a complaint is to contact
us on 0345 601 9093 or email us at [email protected]

We will always aim to resolve your complaint as quickly and effectively as
possible, usually the same day. If we are unable to resolve your complaint
there and then we will give you a timeline for resolution and will contact
you regularly to keep you informed of the progress. At a maximum we will
aim to fully resolve your complaint within 3 months.

If you are not happy with the response you receive, you can escalate your
complaint to a Supervisor who will review your complaint with you. If we
have still not resolved your issue or you are unhappy with the outcome,
you may request for your issue to be escalated further to a Team Manager.
Should your issue remain unresolved, your complaint can be referred to a
Senior Manager by emailing [email protected] or via letter to
Customer Service SSE Airtricity Supply NI Ltd,
3rd Floor Millennium House
19-25 Great Victoria Street
Belfast
Northern Ireland
BT2 7AQ

Standards of service

Telephone complaint

We will answer your call quickly, log your complaint and try to resolve it
immediately. However, if we cannot solve the problem on the same day, we
will make sure we respond within 5 working days. Where a full response is
not possible within 5 working days, we will contact you to advise of this, the
reason, and when you will receive a full response. At a maximum we will
aim to fully resolve your complaint within 3 months. Calls will be charged
at local rates from any landline in Northern Ireland, calls made from mobile
phones will cost more.

Written / Email complaint

If you write a complaint to us through email or letter, we will endeavour to
acknowledge a receipt of your complaint within 5 working days. We aim to
resolve all complaints as early as possible. We may respond by telephone,
unless you request a written response.
Where a full response is not possible within 5 working days, we will contact
you to advise of this, the reason, and when you will receive a full response.
At a maximum we will aim to fully resolve your complaint within 3 months.

Our complaints procedure

  • All complaints are logged and noted on your customer account.
  • We handle your complaint in confidence. Your details remain private.
  • We pass your complaint to the relevant department to deal with.
  • You will receive a response within 5 working days.
  • Depending on the complaint, we may reply either by phone or in writing.
  • We will aim to fully resolve your complaint within 3 months.

Are you of Pensionable Age, Disabled or Chronically Sick?

If you are of pensionable age, disabled or Chronically Sick, we will
endeavour to make it as easy as possible for you to make a complaint.
If you wish to make a complaint, you can avail of the following options:

  • Phone
  • Post
  • Email
  • Webchat

We will also arrange a customer service agent to contact you by any
medium you requested at a time that suits you to ensure that the complaint
is resolved in a prompt and appropriate manner.
We make sure that your rights under the Data Protection Act are always
observed. If you ask us to change your details,we do it promptly and ensure
we keep up to date records.

Taking your complaint further

If you are still unhappy after giving us the opportunity to resolve your complaint,
you can contact the Consumer Council for Northern Ireland. This is an
independent body with statutory responsibilities to represent the interests of
electricity consumers, including taking up complaints relating to electricity. Any
customer can utilise this scheme at no cost to themselves. Your right to go to
court if you deem the solution unsatisfactory is not affected by this procedure.
Contact the CCNI at:

Consumer Council for Northern Ireland
Floor 3, Seatem House,
28-32 Alfred Street,
Belfast,
County Antrim, BT2 8EN
Telephone: 0800 121 6022
Email: [email protected]
Website: www.consumercouncil.org.uk

In certain circumstances where the Consumer Council for Northern Ireland
has been unable to resolve your billing complaint you may refer your
complaint to the Utility Regulator.
Contact the UR at:
Queens House
14 Queen Street
Belfast
BT1 6ED
Telephone 028 9031 1575
www.uregni.gov.uk

NIHE tenants

If you are a Northern Ireland Housing Executive (NIHE) tenant with a
complaint about a contractor working on behalf of NIHE, you should contact
your local NIHE Housing Office. NIHE general contact details are outlined in
the useful contacts section below.
A copy of our Codes of Practice document is available free of charge and can
be downloaded from our website or requested by using the contact details at
the end of this document.

Other formats of this guide

If you require Braille, large print or audio format, please contact us on
03456019093.

SSE Airtricity Electricity Customer service 

SSE Airtricity Client support Electricity customer’s amount is 0345 601 9093. SSE Airtricity customer support number is from Monday to Friday 8am – 8pm. Further, you may use SSE Airtricity customer service email address [email protected] for aid. For advice about SSE Airtricity gas meter reading, SSE Airtricity energy prices, please dial the number for aid.

SSE Airtricity Gas Customer service 

SSE Airtricity Client support Gas clients is 0345 900 5253. The amount can be found from Mon – Thur:  8:30am – 5pm and Friday: 8:30am-4:30pm. Contact SSE Airtricity gasoline amount to learn more about the best way best to get and Airtricity gasoline linked. You may use your account to be accessed by SSE Airtricity gas login information . Please pay a complaint In case you’ve got a issue with SSE Airtricity gasoline distribution.

SSE Airtricity electricity Sales Contact

SSE Airtricity power sales amount is 0345 864 3546. SSE Airtricity power contact number can be obtained 8am-8pm, Monday to Friday. Please dial SSE Airtricity power amount 0345 864 3546 to become connected. In case you’ve some questions like SSE Airtricity power prices or SSE Airtricity electricity costs, SSE Airtricity power meter reading, you can get in touch with SSE Airtricity customer support desk to get assistance. In the event you’re currently utilizing platform that is online, you may utilize SSE Airtricity power pop menu up to charge your account.

SSE Airtricity FAQ

How do I contact SSE Airtricity?

Our you can call us on one of the following numbers:

Southern Electric: 0345 026 2658
Scottish Hydro: 0345 026 0655
SWALEC: 0345 026 0656
SSE: 0345 026 2658
Atlantic: 0345 026 2657
Airtricity (ROI): +353 1850 81 22 20
Airtricity (Northern Ireland): 0345 601 9093

Can you top up airtricity online?

Yes, You can buy a top up through the following: Online through sseairtricity.com (debit cards only) Go to any Post Office, PayPoint outlet or Payzone outlet in Northern Ireland. Phone our Customer Service team on 0345 601 9093 (Monday to Friday, 8:00am to 8:00pm)

How do I contact swalec?

SWALEC Phone Number for Customer Services. Call SWALEC customer service on 0843 770 5091 or 0345 071 9710, 8am-8pm Monday to Friday, and 8am-2pm Saturday. These SWALEC contact numbers will put you through to SWALEC’s customer service team. 0345 026 2658 is the official number for SWALEC.

How do I complain to the SSE?

Step 1 – Talk to us

We prefer to speak with our customers and you can call us on 0345 071 9890. We’re here to help you from 8am to 8pm Monday to Friday and 8am to 2pm on Saturdays. Alternatively, if you’re unable to call us, you can email us at [email protected] or complete our online complaint form.

See our Privacy Notice for details about how we use your information.

If you prefer, you can write to us at SSE Phone and Broadband, Customer Service, PO Box 230, Havant, PO9 9DT.

If you’d like to talk to us face-to-face about your complaint, you can visit one of our Customer Service Centres in England, Scotland or Wales. Please contact us for details of your nearest office.

When you phone us with a problem, our adviser will try to resolve it with you whilst you are on the call. If we can’t sort things out immediately, we’ll keep you informed about how long we expect it to take. We may need to escalate your complaint to a manager or a specialist team.

If you write to us with a problem, please provide your full contact details as we aim to resolve things as quickly as possible. We may try to contact you by phone to sort things out.

If we can’t resolve your complaint fully or we’ve not agreed a solution with you, then you can proceed to the next step.

Step 2 – Head of Customer Service Team

If you’re unhappy after you’ve spoken with us or you feel we’ve not fully resolved your complaint, you can escalate your concerns to our Head of Customer Service Team which aims to reach a resolution within five working days. You can contact the Head of Customer Service Team, providing your name, account number and/or full address, as follows:

Email: [email protected]

Phone: 0345 071 9853

Post: PO Box 7506, Perth PH1 3QR

Step 3 – Complaint Resolution

We will contact you to explain the outcome of our investigation and explain that you can contact us within 28 days of if you feel the complaint remains unresolved or you are still unhappy.

If we do not hear from you within 28 days, we will consider the complaint to be closed.

If you remain unhappy with the outcome you can proceed to step 4.

Step 4 – Independent dispute resolution

There is an independent service to help resolve complaints for domestic or small business customers called ‘Ombudsman Services: Communications’. They can carry out a free independent review on your behalf and any decision they make will be binding on us, but not on you.

You can choose to contact the Ombudsman if you’re still unhappy eight weeks after you raised your complaint. You can also contact the Ombudsman at any time if we have proposed our final solution to resolving your complaint and you tell us you are unhappy with that. In both these circumstances, we’ll send you a letter to confirm the next steps. You can contact the Ombudsman as follows:

Phone: 0330 440 1614

Textphone: 0330 440 1600

Fax: 0330 440 1615

Email: [email protected]

Hopefully, We helped you to get some genuine Contact numbers for SSE Airtricity Customer Service.

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Also Read : MCE Insurance Free Customer Service Contact Numbers & Email

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SSE Airtricity
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