Here are some help pages that customers can contact like Sutton Auto Factors customer FAQ, Forum, and Online Help
Contact Sutton Auto Factors Help @suttonautofactors.co.uk/
Navigate to https://www.suttonautofactors.co.uk/ first. If you have a problem with Sutton Auto Factors Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Sutton Auto Factors Customers Reports
- I have a question about payments
- Where is my order?
- What is your Returns Policy?
- What are my delivery options?
- How do I return an order I placed in store?
- What are my delivery options?
- I have received the wrong items
- Can I change or cancel my order?
- How long will it take you to process a refund?
- How do I complain to Sutton Auto Factors?
Contacting Sutton Auto Factors Help Pages
This is the official customer support page of Sutton Auto Factors, which contains different options for contacting them about a variety of issues. If you are looking for Sutton Auto Factors’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Sutton Auto Factors directly by calling their customer service number at 01159 647391.
Sutton Auto Factors Frequently Asked Questions
Where is my order?
Sign into your Sutton Auto Factors account https://www.suttonautofactors.co.uk/delivery-information and check your order history or simply use the ‘track my order’ link here to see the latest update of your delivery.
Alternatively you can check the tracking link they sent in your dispatch email to view the latest tracking information, however please note Click and Collect orders cannot be tracked through this service.
Why has my order been cancelled?
If the item (s) you’ve ordered is out of stock at the time of packing your order, they need to cancel it. Please allow up to 5 working days for your refund, depending on your payment method
Their customer service team wont know if a product is coming back in or not so why not take a look at our ‘New In’ section to see if something catches your eye.
Can I change my delivery address?
Once your order has been confirmed they are unable to change your delivery address due to security reasons. They advise that you make sure all details are correct before processing your order.
How long will it take you to process a refund?
It can take up to 5 working days for your refund to then show in your account, depending on your payment method. If you haven’t received your refund after this time, then please contact their Customer Care team. who will be happy to look in to this.
I have faulty/damaged items
If an item arrives damaged or faulty then please contact Sutton Auto Factors Customer Care team who will discuss your return options. They will then send the item to our inspection team who will assess whether a manufacturing fault is present. Depending on the results an offer of either a refund or exchange will be made.
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