Here are some help pages that customers can contact like TK Maxx customer FAQ, Forum, and Online Help
Contact TK Maxx Help @ tkmaxx.com/uk/en/customer-service
Navigate to tkmaxx.com/uk/en/customer-service first. If you have a problem with TK Maxx Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that TK Maxx Customers Reports
- Can you return to any TK Maxx?
- Where can I buy a TK Maxx or Homesense gift card?
- My payment wasn’t successful, what shall I do?
- What payment methods do you accept?
- How can I track my order?
- Can I make changes or cancel my order?
- My order hasn’t arrived yet, what should I do?
- Can I exchange an item I bought online?
- What’s your returns policy?
- How do I complain to TK Maxx?
Contacting TK Maxx Help Pages
This is the official customer support page of TK Maxx, which contains different options for contacting them about a variety of issues. If you are looking for TK Maxx’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact TK Maxx directly by calling their customer service number at 01923 473561.
TK Maxx Frequently Asked Questions
How can I track my order?
You will receive an order confirmation email including a link to allow you to track your order.
Click the link to find out when your order is expected to be delivered to your address or to store.
Can I make changes or cancel my order?
Once your order has been placed, they are unable to make any changes to the details of that order – the specific items, the delivery method or the delivery address. If you have made a mistake with your order or no longer want / need the items, you will need to go through the usual returns process when your order arrives with you.
How long will it take for my order to arrive in store?
Click & Collect orders will take up to 3 working days to arrive in store. Orders will be delivered to their stores on Monday – Saturday. You will receive your confirmation email once the order arrives in the store.
What’s your returns policy?
For online purchases:
You have 28 days from the despatch of your order to return your purchase for a refund, either to a store or by post with your despatch note as proof of purchase.
For store purchases:
You have 28 days from the date of purchase to return your purchase for a refund to any TK Maxx store with your receipt as proof of purchase.
Can I return items I bought with a gift voucher?
Yes, you can return these as per TK Maxx standard returns policy.
My payment wasn’t successful, what shall I do?
If your payment hasn’t gone through, there is nothing to worry about. Just double check if your card details are correct, give it a couple of minutes and retry.
If you payment has been declined through the 3D secure security measures, please contact your bank for further information.