Here are some help pages that customers can contact like Vanquis customer FAQ, Forum, and Online Help
Contact Vanquis Help @ vanquis.co.uk/existing-customers/frequently-asked-questions
Navigate to vanquis.co.uk/existing-customers/frequently-asked-questions. If you have a problem with Vanquis Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Vanquis Customers Reports
- How do I report a lost or stolen card?
- I’m having problems with Vanquis Online Banking.
- How do I find my vanquis PIN number?
- Am I eligible for a Vanquis loan?
- What do I need to apply for a Vanquis loan?
- Can I pay my vanquis loan off early?
- I have a complaint about my credit card account, what should I do?
- How can I activate my card?
- How do I complain to Vanquis?
Contacting Vanquis Help Pages
This is the official customer support page of Vanquis, which contains different options for contacting them about a variety of issues. If you are looking for Vanquis’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Vanquis directly by calling their customer service number at 0330 099 3000.
Vanquis Frequently Asked Questions
How do I report a lost or stolen card?
- Open your app and go to the ‘More’ tab
- Choose ‘Manage My Card’ and report your card lost or stolen
How can I activate my card?
Make sure you have your card with you and sign the white strip on the back of your card. Then the easiest way to activate your card is to download the Vanquis App and follow the onscreen instructions.
Alternatively, you can give them a ring on 0800 781 9660.
Why is my card not working?
If your card isn’t working or if it was declined, check if it’s still in date. If you’re still having issues, give them a ring on 0330 099 3000.
How do I change my PIN?
You can go to any cash machine that accepts Visa cards, insert your Vanquis card and enter the PIN we sent to you. Then follow the onscreen instructions to change your PIN.
Can I use my Vanquis card on holiday?
Yes! Although people are travelling a lot less than usual, you can use your Vanquis card wherever VISA is accepted.
How much can I transfer?
The minimum amount is £100. The maximum amount will be a percentage of your credit limit that they will tell you at the time of any introductory offer or promotional rate on your account.
Can I lose my balance transfer rate?
Yes – You’ll be charged your standard interest rate if you fall behind with two payments.