WatchShop Help Pages

Here are some help pages that customers can contact like WatchShop customer FAQ, Forum, and Online Help

Contact WatchShop Help @

Navigate to first. If you have a problem with WatchShop Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that WatchShop Customers Reports

  • When will I be refunded?
  • How do I return something to Watchshop?
  • My order hasn’t arrived yet?
  • How do I cancel a Watchshop order?
  • What if my watch stops working?
  • Can I pay by cheque?
  • How much is delivery?
  • How do I complain to WatchShop?

Contacting WatchShop Help Pages

This is the official customer support page of WatchShop, which contains different options for contacting them about a variety of issues. If you are looking for WatchShop’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact WatchShop directly by calling their customer service number at 0800 024 8794.

WatchShop Frequently Asked Questions

How do I contact the watch shop?

Contacting their Customer Services team via email or by telephone on 0800 024 8794, extension 2 or post to Customer Services, Watch Shop, PO Box 8174, Reading, Berkshire, RG6 9PE, United Kingdom

How do I cancel a Watchshop order?

To exercise the right to cancel, you must inform us (Watchshop Ltd, 27-29 Cross Street, Reading, UK, 0800 024 8794, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

When will I be refunded?

99% of refunds are processed on the day that the item is returned to them, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible.

Does Watchshop have warranty?

Yes, all of their watches come with the full international manufacturer’s guarantee with their official distributor’s stamp. You can purchase from them assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.

People also ask

How do I return something on Watchshop?
In order to return any item(s) as unwanted and receive a full refund*, the following conditions apply: The item(s) must be unworn and in the same condition in which they were received. Items must be returned in their original packaging, with any instructions, guarantee and extras that was included within it.

Who is Watchshop owned by?
Aurum Holdings

Are watches from Watch Pilot genuine?
When you purchase from WatchPilot, you can rest assured that you’re purchasing a 100% authentic watch. We do not sell fakes watches, copied watches or replica watches. All watches are 100% genuine designer brands.

Do Goldsmiths own Mappin and Webb?
The Watches of Switzerland Group operates a network of retail stores, including Goldsmiths, Mappin & Webb, and the Watches of Switzerland.

What happened to Mappin and Webb?
Mappin & Webb merged with Elkington and Walker & Hall in 1963, the merged company being named British Silverware Ltd. In 1973, Mappin & Webb was bought by Sears Holdings Ltd. The company was eventually bought by Baugur, which became insolvent in 2010.

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