Here are some help pages that customers can contact like Wessex Water customer FAQ, Forum, and Online Help
Contact Wessex Water Help @ wessexwater.co.uk
Navigate to https://www.wessexwater.co.uk/help-and-advice first. If you have a problem with a Wessex Water services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Wessex Water Customers Reports
- Can I view my bills online?
- How can I change my Direct Debit details?
- Can I change my online account details?
- What happens when I move house?
- Why is my water brown?
- How do I apply for a leakage allowance?
- How do I contact Wessex Water?
- What months do you pay Wessex Water?
- How do you calculate my bill?
- Can I pay water bill online?
- What area does Wessex Water cover?
- How do you read water meters?
- How do I complain to Wessex Water?
Contacting Wessex Water Help Pages
This is the official customer support page of Wessex Water, which contains different options for contacting them about a variety of issues. If you are looking for Wessex Water’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Wessex Water directly by calling their customer service number at 0345 600 3 600.
Wessex Water Frequently Asked Questions
How can I change my Direct Debit details?
If you pay by direct debit and want to change your bank account details, simply complete a new direct debit form online or contact on 0345 600 3 600.
How do I read the meter?
It’s usually straightforward to see your meter. The first thing to do would be to lift the outer lid using a flat-headed screwdriver. Internal meters don’t have a lid.
Remove the polystyrene cover if there is one. When there’s an interior metallic lid, pull this up to see the meter face. Don’t forget to place this back when you’ve taken the scanning because it can help to protect against frost damage.
Next check that the serial number on your bill matches the one on the meter. If that’s the case, now you can read the meter.
If you’re sending us a meter reading, then we need the black characters just – those record whole cubic metres (m3).
Can I view my bills online?
Wessex Water provide eBilling – this support has been developed and will be offered to most customers in due course. Once signed up, you will be able to look at online all the bills produced after you put up an internet account. You could also check your current balance.
When will I receive bills?
You will receive invoices based on your payment method.
You can pay in a number of ways including Direct Debit, home or phone banking, in the Post Office using an instalment plan or by debit or credit card on the web.
Should you pay by Direct Debit you may pay in monthly instalments or the full amount once the bill is expected.
What is your leakage policy?
Wessex Watertake a proactive approach to reducing leakage. This includes repairing over 1,000 flows per month on the network.
Wessex Water goal to keep leakage beneath the goal of 71 megalitres per day determined by their regulator Ofwat.
Wessex Water Customer Reviews
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Brilliant service , contacted Wessex water regarding a blocked drain , they arrived immediately and sorted the problem straight away, kept me updated with phone calls on the time of arrival , polite helpful and professional, many thanks Wessex water
Fantastic company, very helpful when phoning up to query a bill, and offered me a full refund due to a water leak.