Here are some help pages that customers can contact like Wilko customer FAQ, Forum, and Online Help
Contact Wilko Help @ wilko.com/en-uk/help
Navigate to wilko.com/en-uk/help first. If you have a problem with Wilko Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Wilko Customers Reports
- I’d like to return an item
- Can I order from Wilko over the phone?
- How long does a refund take from Wilko?
- How can I contact Wilko?
- I haven’t received my order
- Do Wilko do refunds?
- I’d like to cancel my order
- How long does Wilko take to deliver?
- How do I track my order?
- I’ve received a damaged product
- I’ve only received part of my order
Contacting Wilko Help Pages
This is the official customer support page of Wilko, which contains different options for contacting them about a variety of issues. If you are looking for Wilko’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Wilko directly by calling their customer service number at 08000 329 329.
Wilko Frequently Asked Questions
Can I order from Wilko over the phone?
They have 3 ways that you can purchase from Wilko, in a wilko store, online at wilko.com or over the phone by calling thier Customer Care team.
Do Wilko do refunds?
If something’s not right, you can return the product to them within 28 days and they will gladly refund or exchange.
How long does Wilko take to deliver?
Order before 5pm and your order will be delivered to your chosen address within 4 working days between 8 am – 8 pm, Monday to Friday, excluding public holidays. Order after 5 pm and your order will be delivered to your chosen address within 5 working days between 8 am – 8 pm, Monday to Friday, excluding public holidays.
How do I track my order?
You can track your order online. Alternatively, you can track your order through the link in your dispatch email or through the order details section of your wilko account.
I’d like to cancel my order
Once an order has been placed with wilko and you have received your order confirmation, they are unable to amend the order or delivery. However, they will do our best to intervene and cancel the order before it is dispatched. You can request an order cancellation by contacting Wilko Customer Care team.
How long does a refund take from Wilko?
Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you’re returning the products, all that they ask is that you take reasonable care of them while they are in your possession.