Here are some help pages that customers can contact like Yodel customer FAQ, Forum, and Online Help
Contact Yodel Help @ yodel.co.uk/help
Navigate to https://www.yodel.co.uk/help/ first. If you have a problem with an order, product issue click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Yodel Customers Reports
- How do I track my parcel?
- What days do Yodel deliver?
- Can I call the driver directly?
- When will my parcel arrive?
- Can I track my return?
- How do I complain to Yodel?
Contacting Yodel Help Pages
This is the official customer support page of Yodel, which contains different options for contacting them about a variety of issues. If you are looking for Yodel’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Yodel directly by calling their customer service number at 0344 755 0117.
Yodel Frequently Asked Questions
How do I track my parcel?
You can track your parcel by entering your parcel reference number above on the Track page. All you need is your parcel number to be able to see the status of your parcel.
Can I change my delivery time?
Unfortunately, you are unable to change the delivery time window, however if you visit the tracking page, you may be able to call your courier for more information or view your parcel on the driver map, along with a parcel countdown detailing how many parcels will be delivered before your own.
Does Yodel deliver on Sundays?
No, Yodel does not deliver on Sundays. However, yodel team do deliver Monday to Saturday between 7 am and 9 pm. Visit yodel tracking page for more details on your Yodel delivery.
When can I pick my parcel up from the depot?
Please use the tracking site and select the ‘Collect’ option to let us know you are coming. This will also give you the depot opening times.
You’ll need to do this 24 hours before you plan to collect your parcel.
My parcel has arrived damaged
Please contact the company who sent you the item
You will need to contact the company that sent you the item to arrange for a replacement item to be delivered.
Can I track my exchange?
Yes – of course
All parcels sent through the Yodel network can be tracked. The tracking number will be on the label given to you to attach to your return. Use this parcel number to track as as normal.