Here are some help pages that customers can contact like Affinity Water customer FAQ, Forum, and Online Help
Contact Affinity Water Help @ affinitywater.co.uk
Navigate to https://www.affinitywater.co.uk/contact-us.aspx first. If you have a problem with an Affinity Water service, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Affinity Water Customers Reports
- How do customers know if they have a leak?
- How can customers access their meter?
- What happens if I have a leak?
- How much does water cost?
- How can a customer save money on energy bills?
- Will customers have to pay for their meter?
- How do I complain to Affinity Water?
Contacting Affinity Water Help Pages
This is the official customer support page of Affinity Water, which contains different options for contacting them about a variety of issues. If you are looking for Affinity Water’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And If that doesn’t work, contact Affinity Water directly by calling their customer service number at 0345 357 2407.
Affinity Water Frequently Asked Questions
How do I cancel/amend my Direct Debit?
Amending your Direct Debit
You can change your Direct Debit payment date or edit your bank details in My Account. Just log in or register for My Account, then click on Direct Debit Details to amend.
Cancel your Direct Debit
To cancel your Direct Debit, please contact your bank or building society.
Please be aware that if you cancel your direct debit within three days of your pending payment the Direct Debit may still be taken.
Cancelling your Direct Debit will not close your account, you will still be responsible for paying any money owed.
Can I take my own meter readings?
Yes, you can read your meter and is a good way to help you keep track of your usage.
How can I check the hardness of my water?
In general, their distribution area has’hard’ or’very difficult’ water. This hardness happens naturally and is characterised by the presence of high levels of magnesium and calcium, which can be great for healthy bones and teeth. De-scaling products can be used to get rid of any limescale brought on by hard water in kettles or in warm water fittings however be careful to adhere to the company’s directions.
Can I change back to an unmetered bill?
No, today you’ve completed your two year price comparison period you will not be able to change back into an unmetered bill. You’re now totally in control of everything you use, and so what you save!
How much does it cost to dial an 03 number?
Calls to 03 numbers are charged at local rate from UK landlines and mobile phones.
They do not receive a share of the charge you pay to call a 03 number.
These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
How is a metered bill calculated?
A bill is made up of a fixed’standing charge’ for its water supply that is normally billed in advance plus a fee per cubic meter (1000 litres) to the total amount of water a customer uses dependent on the meter reading.