Here are some help pages that customers can contact like Booking.com customer FAQ, Forum, and Online Help
Contact Booking.com Help @ secure.booking.com/help.en-gb.html
Navigate to secure.booking.com/help.en-gb.html first. If you have a problem with Booking.com Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Booking.com Customers Reports
- Why have I been charged?
- How do I contact booking com?
- Does booking com give refunds?
- How do I get a refund from a booking?
- Can I make a reservation without a credit card?
- How do I cancel a reservation on booking com?
- What is non-refundable on booking com?
- Can I change my flight?
- I didn’t receive my flight confirmation
- How do I complain to Booking.com?
Contacting Booking.com Help Pages
This is the official customer support page of Booking.com, which contains different options for contacting them about a variety of issues. If you are looking for Booking.com’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Booking.com directly by calling their customer service number at +44 (0) 20 8612 8000.
Booking.com Frequently Asked Questions
Can I cancel my booking?
If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.
Can I make changes to my booking?
It’s not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address.
How can I know the status of my booking?
After you’ve booked you’ll get an ‘awaiting confirmation’ email immediately. Once they know if your booking is confirmed, they will send another email. This should only take two minutes but sometimes can take longer. Please check your spam/junk mail folders for these emails, they may be there by mistake. You can also check the status of your booking under the Bookings section in your account.
What payment methods are accepted?
Credit cards are the most widely-accepted payment method for properties listed on Booking.com
In some cases alternative payment methods such as PayPal etc. are also accepted.
People also ask
How do I speak to a representative at booking com?
If your guests need to contact us, ask them to visit our Help Center at booking.com/help. That way, we can help your guests in their preferred language, and we can also prioritize Genius members and guests who are logged in or traveling soon.
Does booking com have 24 hour Customer Service?
How can we help? We’re available 24 hours a day.
How do I get in touch with booking com Customer Service?
The correct email address is email@example.com. Alternatively, you can compose a message via the extranet under Inbox > Booking.com messages. If there is no “compose new message” directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg.
How do I speak to someone at hotels com?
Still need help? Here’s how you can contact us about your specific request: You can call us at (866) 223-2092.
Is booking com a UK company?
Booking.com B.V. (the company behind Booking.com™) is registered and based in Amsterdam, the Netherlands (“Booking.com”, “we”, “us” or “our”), from where it renders an online accommodation reservation service (the “Service”) on its website (the “Website”), and is supported internationally by its local group companies