Help Pages

Here are some help pages that customers can contact like customer FAQ, Forum, and Online Help

Contact Help @

Navigate to first. If you have a problem with Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Customers Reports

  • Why have I been charged?
  • How do I contact booking com?
  • Does booking com give refunds?
  • How do I get a refund from a booking?
  • Can I make a reservation without a credit card?
  • How do I cancel a reservation on booking com?
  • What is non-refundable on booking com?
  • Can I change my flight?
  • I didn’t receive my flight confirmation
  • How do I complain to

Contacting Help Pages

This is the official customer support page of, which contains different options for contacting them about a variety of issues. If you are looking for’ best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact directly by calling their customer service number at +44 (0) 20 8612 8000. Frequently Asked Questions

Can I cancel my booking?

If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.

Can I make changes to my booking?

It’s not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address.

What payment methods are accepted?

Credit cards are the most widely-accepted payment method for properties listed on

In some cases alternative payment methods such as PayPal etc. are also accepted.

People also ask

Does booking com have 24 hour Customer Service?
How can we help? We’re available 24 hours a day.

How do I get in touch with booking com Customer Service?
The correct email address is Alternatively, you can compose a message via the extranet under Inbox > messages.

How do I speak to someone at hotels com?
Still need help? Here’s how you can contact us about your specific request: You can call us at (866) 223-2092.

Other Ways to Contact Phone Number Customer Service
Email Support of
Live Chat Support of
Social Media support of
All Contacts of