Here are some help pages that customers can contact like Dunelm customer FAQ, Forum, and Online Help
Contact Dunelm Help @ dunelm.com
Navigate to dunelm.com/info/help/frequently-asked-questions first. If you have a problem with Dunelm Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Dunelm Customers Reports
- Can I still order online for home delivery?
- How do I return my order?
- What if I wish to cancel my order?
- Can I track my online order?
- Can large items and furniture be delivered to my room of choice?
- What if my order is cancelled?
- Can I change or cancel my order?
- Can I buy gift cards online?
- What do I do if I’ve lost my gift card?
- What happens if I need a refund?
- How do I complain to Dunelm?
Contacting Dunelm Help Pages
This is the official customer support page of Dunelm, which contains different options for contacting them about a variety of issues. If you are looking for Dunelm’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Dunelm directly by calling their customer service number at 0345 165 6565.
Dunelm Frequently Asked Questions
Can I return unwanted items?
For online purchases – If you purchased online and your local store is closed, you can make a return to their external collection point, or via Hermes drop off or collection.
For in-store purchases – These can only be returned in-store, so you’ll need to hold on to your receipt until stores re-open.
How can I pay for my order?
You’ll need a credit or debit card registered to a UK address to pay for your items online. They accept the following cards: Maestro, Visa Debit, Visa Credit and MasterCard. They also accept payment via UK registered PayPal accounts.
Can I change or cancel my order?
To cancel your order under the Consumer Contract Regulations 2013 you can refuse delivery or follow their returns process within 14 days of receipt of your goods. With the exception of custom made items, this cancellation right does not apply to the products listed as exclusions in their returns policy unless they are faulty.
What do I do if I’ve lost my gift card?
If your gift card hasn’t already been used and you still have your receipt with the gift card number printed on it, contact them and they be able to cancel your original and send out a reissued gift card.