Here are some help pages that customers can contact like E.ON customer FAQ, Forum, and Online Help
Contact E.ON Help @ eonenergy.com
Navigate to https://www.eonenergy.com/contact.html first. If you have a problem with an Energy or Gas & electricity, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that E.ON Customers Reports
- What do I do if I have a gas emergency?
- How do I register to manage my account online?
- How can I pay my bill?
- Where can I get a smart meter?
- How can I register for Smart Pay As You Go?
- Bill details are wrong
- My meter is faulty
- I want to change my E.ON product or prices, what do I need to do?
- How do I read my meter?
- How do I complain to E.ON?
Contacting E.ON Help Pages
This is the official customer support page of E.ON, which contains different options for contacting them about a variety of issues. If you are looking for E.ON’s best customer help page or faq or forum, this is the best entry point.
E.ON Frequently Asked Questions
How do I register to manage my account online?
You’ll need your account number and post code to register to manage your account online
You can find your account number on any bill. If you don’t have a bill to hand they can find your account number for you. You can talk to them on Facebook by searching E.ON Energy UK or on Twitter @eonhelp between 8 am-8 pm Monday – Friday and 8 am – 6 pm on Saturday.
If you’re having any problems or trouble registering have a look at their online account page.
What do I do if I have a gas emergency?
If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on: 0800 111 999.
How can I pay my bill?
There are a few different ways you can pay your E.ON bill:
If you want to pay online you can log in and settle your bill.
If you don’t have an online account and you want to settle your bill online, you can register for an account.
Alternatively, they offer a number of other ways you can pay your bill:
1. Direct Debit
2. Credit/debit card
4. Prepayment meter
What do I do if I have an electricity emergency?
If you have a power cut or you’ve had problems with the power lines in your area, call Distribution Network Operators free on 105.