EE Help Pages

Here are some help pages that customers can contact like EE customer FAQ, Forum, and Online Help

Contact EE Help @

Navigate to first. If you have a problem with a Billing, Usage, upgrading, Broadband & Landline, Orders & Delivery, Network & Coverage, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that EE Customers Reports

  • Can I avoid early upgrade fee with EE?
  • How early can you upgrade for free on EE?
  • How can I check my balance?
  • What do I do if my top-up fails?
  • How do I transfer my number to EE?
  • How do I unlock an EE device to use with another network?
  • When can I upgrade my phone?
  • Can I get an annual upgrade?
  • How do I register for My EE?
  • What does it cost to repair my damaged device?
  • What should I do if my phone is lost or stolen?
  • How do I track my phone order?
  • How do I complain to EE?

Contacting EE Help Pages

This is the official customer support page of EE, which contains different options for contacting them about a variety of issues. If you are looking for EE’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact EE directly by calling their customer service number at 0800 956 6000 or 07953 966 250.

EE Frequently Asked Questions

How do I view my monthly bills?

To view your latest monthly bill:

  • log in to My EE or use the My EE app
  • or text BILL to 150 for a summary of recent payments

After in My EE or on the My EE app, you can see the date as soon as your Direct Debit will be accumulated. You will also be able to view if you have any additional fees for every month.

When will I receive my first bill?

You will get your first invoice within four days of your broadband going live and any future bills will be accessible on precisely the same day every month on your My EE account. They will text or email you each month telling you when your new bill is ready.

To find out your bill date and to view your bills:

  • log in to My EE
  • select Your Bills


To check your remaining allowances and credit, including minutes, texts and data, on your pay monthly, pay as you go or Flex plan account:

  • log in to My EE
  • text BALANCE to 150 for free from your EE phone


Their claims process is very simple and using their next-day refurbished replacement service, you can return to doing what you love in your apparatus immediately.

Please, call as soon as you can to limit the time you are without your device and limit potential unauthorised usage, which isn’t covered.

If you are overseas at the time of this event, please note they could only replace your device if you return home to the United Kingdom.

  • call 150 from your EE phone
  • or call 07953 966 250 from any other phone

What do I need to do when I get a new SIM?

Here’s what to do when you get sent a new SIM:

1). pop the SIM into your device
2.) activate your new SIM
you only need to do this if you’ve upgraded and been sent a new SIM, or ordered a new one because your old one no longer fitted your device
3). wait for a signal and the EE symbol to appear on your screen

this can take up to 24 hours but is usually much quicker

And you’re all set up! We won’t even send an activation text, just a few network updates.

When can I upgrade?

To find out if you’re ready to upgrade:

  • log in to My EE to see when you can upgrade for free
  • text UP to 150 for free from an EE phone

You can upgrade without a fee if you’ve got less than 45 days until your plan ends.

Alternatively, if you’re in the last 100 days of your contract, you can get the latest device with no early upgrade fee if your new plan is higher than your current plan.

Or upgrade on the date shown on My EE if you’re eligible for an Annual Upgrade.

Other Ways to Contact EE

EE Phone Number
EE Customer Service
All Contacts EE
EE on Social Media
EE Email Support
Contact EE Through Live Chat