Help Pages

Here are some help pages that customers can contact like customer FAQ, Forum, and Online Help

Contact Help @

Navigate to first. If you have a problem with Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Customers Reports

  • How much will I lose if I cancel my jet2 holiday?
  • How do I get a refund from jet2?
  • Can you change holiday dates once booked jet2?
  • How much is hold luggage on jet2?
  • Are jet2 Cancelling flights?
  • How do I pay for my jet2 holiday?
  • Can I get my money back from jet2?
  • How do I check in with jet2?
  • How do I complain to

Contacting Help Pages

This is the official customer support page of, which contains different options for contacting them about a variety of issues. If you are looking for’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact directly by calling their customer service number at 0333 300 0042. Frequently Asked Questions

How long do jet2 refunds take?

If they have been in touch with you about a refund, please allow up to 28 days for the payment to reach your account. If it’s been more than 28 days, this may be due to a failed refund, for example if your card has expired, so they will contact you as soon as we can to take updated account details.

How do I contact jet2 holidays?

If you still wish to ask a question, you can call 0333 300 0042.

Can I change the date on my booking?

For date changes made through their Call Centre, Jet2 will charge the administration fee plus the difference (if any) in price between your original fare and today’s fare price. If the overall fare has decreased since making you made the original booking, no refund will be paid.

Other Ways to Contact Phone Number Customer Service
Email Support of
Social Media support of
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