Here are some help pages that customers can contact like Just Eat customer FAQ, Forum, and Online Help
Contact Just Eat Help @ just-eat.co.uk
Navigate to https://www.just-eat.co.uk/help first. If you have a problem with an online order, payment or any issue with Just Eat click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Just Eat Customers Reports
- How do I cancel my order?
- How do I change the delivery address for my order?
- I’ve got a problem with a current order
- How do I manage my account?
- How do I keep my account secure?
- My food was late, what should I do?
- How do I use my voucher?
- How do I complain to Just Eat?
Contacting Just Eat Help Pages
This is the official customer support page of Just Eat, which contains different options for contacting them about a variety of issues. If you are looking for Just Eat’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Just Eat directly by calling their customer service number at 0344 243 7777.
Just Eat Frequently Asked Questions
How do I cancel my order?
Give them a call on 0344 243 7777 and they can do that for you. You’ll need your order number handy, which can be found in your order confirmation email.
My order has been rejected. What can I do?
If you paid up front, your money will be returned to you straight away. You can then order from a different restaurant.
Will Just Eat ever send emails asking for my details?
Nope, they won’t ever email you asking for your payment details, password or other things.
If you get an email stating it is from Just Eat and requesting you to reply with any information at all — financial or personal — it is fraudulent. In reality, they’re grateful if you would forward it at firstname.lastname@example.org so their security team may look into it.
How do I know my details are safe online?
Your safety is that their priority and they have people working round the clock to maintain their systems — and your account details — safe.
If you ever receive a suspicious-looking email stating it’s from Just Eat, then please forward it to email@example.com so our safety team may look into it.
How do I use my voucher?
It depends upon the kind of voucher you’ve got…
If it’s an account credit voucher (#5 account credit, for instance), simply go to the voucher redemption page and enter the code
If it’s a discount voucher (10% off, for example), choose your meal as normal and on the payment screen select the I have a voucher link
Occasionally vouchers have expiration dates, so be sure yours has not gone .