Here are some help pages that customers can contact like Next customer FAQ, Forum, and Online Help
Contact Next Help @ Next.com
Navigate to www.next.co.uk/help first. If you have a problem with a Refunds, Bills and Payments, Returns, Delivery, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Next Customers Reports
- How do i return an item?
- Can i change or cancel my order?
- How do i pay for my order?
- Can i save my shopping bag?
- How do i use my free delivery?
- How do I complain to Next?
Contacting Next Help Pages
This is the official customer support page of Next, which contains different options for contacting them about a variety of issues. If you are looking for Next’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Next directly by calling their customer service number at 0333 777 8000.
Next Frequently Asked Questions
How do I exchange an item?
In order to exchange an item, you will have to return the unwanted item back to Next and re-order. In case the merchandise is returned to some Next shop, you’ll be refunded for the item within 2 working days. When an item is returned by Courier or by Post, the item will be credited within 14 days.
What happens if my payment is late?
If your payment is overdue this won’t show on your latest statement and will indicate that your payment will be overdue. As a result of this you might incur a late payment fee.
Could I change the shipping address?
Just update your delivery address by logging into’My Account’ and choosing the’Delivery Address’ choice on the left hand side. From this page, you can add up to 5 addresses on to your accounts. Please be aware that we are not able to change the delivery address once the order was placed.
I haven’t received a refund for my return?
Please allow two working days to be given a refund for returns made to Next stores and 14 times for returns produced by post or courier. In case you have a valid email address registered to your account, we will send confirmation of the return being processed.