One Call Insurance Free Customer Service Contact Numbers & Email

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One Call Insurance Head Office Contact Number

Corporate Head office address of One Call Insurance Limited.

First Point, Balby Carr Bank, Doncaster DN4 5JQ, UK
For any general inquiries, please contact One Call Insurance head office number : +44 1302 554012

Direction

Contacting One Call Insurance – by phone or otherwise

Even though 0203 738 7300 is One Call Insurance’s finest toll-free number, you will find 3 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for clients searching for assistance is through Online Support for One Call Insurance customer service Support. If you feel this information is wrong or know of other ways to get One Call Insurance please let us know so we can discuss with other clients.

Contact One Call Insurance Via EMAIL ADDRESS

As an alternative, you can email One Call Insurance at one of the email addresses given below. To allow them to comply with the Data Protection laws, it might be helpful if you included sufficient information in your email address to let us verify your identity, including your present address, date of birth, order number etc.

Customer service:  support@dayinsure.com

Contact One Call Insurance Through Social Media, Website & App

You can also contact One Call Insurance via their Website, Application & Social Media using following links

• Official Website
• Facebook
• Twitter
• YouTube
• LinkedIn
• Android App

One Call Insurance Customer Care Regular Business Hours

Monday – Friday 08:00 am – 20:00 pm
Saturday – Sunday 09:00 am – 16:00 pm

One Call Insurance Customer Care Live Chat

You can use our Live Chat feature to carry out the following actions:

Live Chat opening hours

How to contact various departments of One Call Insurance

One Call Insurance Customer Service Contact

1 Call Insurance gives the very best insurance deals for home insurance, auto insurance, van insurance and travel insurance . The company has expanded into services such as student driver insurance term insurance and breakdown cover and a goods. The company ‘eyesight has been to give cash with value to as many individuals as possible.

One Call Insurance Contact Us

It is possible to assess the 1 Call Insurance testimonials of the consumers by seeing the One Call Insurance contact us page onecalldirect.co.uk/site-info For all of the general People, the Consumers can contact the 1 Phone Insurance UK based call Center on 01302 554012 You might even ask your questions through the 1 Call Insurance reside chat by going to the page below the tab Live Chat onecalldirect.co.uk/index.php. The chat is currently available for 24 hours.

One Call Insurance Complaints

At One Call Insurance, they are committed to providing the highest quality of service to all customers by working in an open and accountable way and we go that extra mile for all customers.

Always aim to respond to all complaints in a positive manner and ensure any mistakes we’ve made are put right.

Your complaints provide with valuable information and we use this feedback to continue to improve the service we provide to all customers.

Stage 1

If you haven’t already, then we ask that you please contact the appropriate department during the hours of Monday – Friday 08:00 – 20:00 and Saturday – Sunday 09:00 – 16:00.

You can also use our Live Chat service at www.onecallinsurance.co.uk.

All staff within the company have been trained to give a high level of service and will try to resolve any dissatisfaction where possible. If an agent is unable to reach a satisfactory resolution for you they will refer you to their line manager who will also try to resolve your complaint to the highest standard possible. You can also register your complaint to the Complaints Handling Manager directly at;

The Complaints Handling Manager
One Call Insurance Services
First Point
Balby Carr Bank
Doncaster
DN4 5JQ

We aim to resolve your complaint within 24 hours from when we receive it, however, if this is not possible then we will acknowledge your complaint in writing within five working days. Once we have acknowledged your complaint we will perform a full investigation into the matter and ensure that all areas of the complaint are covered.

If your complaint has been resolved within 3 working days then we will send you a summary resolution letter confirm that the complaint has been resolved.

If we cannot resolve your complaint within 3 working days a final written resolution letter will then be sent to you once all investigations have been complete, within eight weeks of receiving the initial complaint. If you are still dissatisfied with either of the resolution letters offered at this point please refer to stage 2 below.

Stage 2

You may have the right to refer your complaint to the Financial Ombudsman Service;.

If you choose to escalate your complaint, you may contact the Financial Ombudsman Service (FOS) or an agreed Alternative Dispute Resolution Provider (ADRP) if you are not eligible to complain to the Financial Ombudsman Service

You must enclose a copy of the final resolution that we issued to you along with your policy number and quote “One Call Insurance Services Limited” as the reference. The Financial Ombudsman Service can help with most complaints if you are;

• A customer
• A business with an annual turnover below £6.5m and fewer than 50 employees or an annual balance sheet below £5m
• A charity with an annual income of less than £6.5 million
• A trustee of a trust with a new asset value of less than £5 million

The Financial Ombudsman Service can be reached at www.financial-ombudsman.org.uk or you can also write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

The Financial Ombudsman Service (FOS) is the UK’s official expert in resolving complaints within the financial services industry. Complaints can be brought by, or on behalf of, customers (or potential customers) who are private individuals, micro-enterprises and small to medium size enterprises (small to medium size enterprises can bring complaints to the ombudsman as long as then have an annual turnover below £6.5m and fewer than 50 employees or an annual balance sheet below £5m).

If we agree to appoint an Alternative Dispute Resolution Provider (ADRP) you can make your complaint within 12 months after receiving our final resolution letter. A list of ADRP’s can be found through the trading standards website.

You can find further information at www.financial-ombudsman.org.uk

The European Commission under EU regulation has provided an online dispute resolution platform to help you raise a complaint. If you bought your policy online, you can make a complaint at the European Commission Online Dispute Resolution website. Just so you know, this doesn’t replace the service offered by the Financial Ombudsman Service.