Looking for the Utilita Energy customer service and support number? Contact via this local number 0345 2072 000 from, You can contact during working hours Monday to Friday: 8:00am-10:00pm and Saturday and Sunday: 8:00am-10:00pm. Also you can Contact Utilita top up online through email: customerservices@utilita.co.uk.
Utilita Energy Contact/Phone Numbers
| Utilita Energy DEPARTMENT | UK CONTACT NUMBER |
| Utilita Energy Customer Service | 0345 207 2000 |
| Utilita Energy Customer Service Team | 0330 333 7442 |
| Priority Services Register and Customer Care | 03303 337 456 |
| Citizens Advice Consumer Helpline | 0808 223 1133 |
| Utilita Energy General Enquiries | 0330 333 7441 |
| Emergency Line from Mobiles | 0196 239 7006 |
| Automated Top Up Line | 0345 206 8333 |
| Automated Meter Reading Line | 0345 209 3750 |
| Billing Enquiry | 0330 053 5669 |
| Call Center without supply | 0345 206 8999 |
| Switching to Utilita and Promo Codes | 0345 206 8777 |
| Utilita Energy Change My Mind | 0330 333 7432 |
| National Gas Emergency Line | 0800 111 999 |
| Utilita Energy Emergency Line | 0345 206 8999 |
Utilita Energy’s Best Toll-Free/800 Customer Service Phone Number
Call 0345 207 2000
This is Utilita Energy’s Finest phone number since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Utilita top up agent. You can use this number for various tasks such as
- Codes of Practice
- Deemed Contracts
- Modern Slavery
- Prepayment Statement
- Tax Strategy
- Gender Pay Gap Report
- Fraud Prevention
- Emergency Lines
- Know Your Rights
Utilita Energy Head Office Contact Number
Corporate Head office address of Utilita Energy Limited.
Hutwood Court, Bournemouth Rd, Chandler’s Ford, Eastleigh SO53 3QB, UK
For any general inquiries, please contact Utilita Energy head office number : +44 345 207 2000
Direction
Contacting Utilita Energy – by phone or otherwise
Even though 0345 2072 000 is Utilita Energy’s finest toll-free number, you will find 3 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for clients searching for assistance is through Online Support for Utilita top up customer service Support. If you feel this information is wrong or know of other ways to get Utilita Energy please let us know so we can discuss with other clients.
Contact Utilita Energy Via EMAIL ADDRESS
As an alternative, you can email Utilita top up at one of the email addresses given below. To allow them to comply with the Data Protection laws, it might be helpful if you included sufficient information in your email address to let us verify your identity, including your present address, date of birth, order number etc.
Utilita Energy Customer Service: customerservices@utilita.co.uk
Contact Centre Director: contactcentredirector@utilita.co.uk
Contact Utilita Energy Through Social Media, Website & App
You can also contact Utilita Energy via their Website, Application & Social Media using following links
Utilita Energy Customer Care Regular Business Hours
Weekdays(Mon-Fri): 8:00 am-10:00 pm
Weekends(Sat and Sun): 8:00 am-10:00 pm
How to contact various departments of Utilita Energy
Utilita Energy Customer Service
Utilita Energy Customer Service contact number is 0345 207 2000, accessible 7 days a week, from 8:00am to 10:00pm. Call the Utilita Energy Complaints helpline to Create a complaint or complaint about Utilita Energy services. The Customer Care Team will supply you with a fast and efficient resolution.
Utilita Energy Helpline
In the case of an emergency, you can call the Utilita emergency line 0345 206 8999 from Mon-Sun 8:00am – 10:00pm and if you are calling outside these hours, you need to contact the local network operator. Their contact details can be checked via Utilita helpline page.
If you suspect any gas leakage, you need to call the National grid emergency line on 080 011 1999. The Minicom services are available at the number 080 037 1787.
Complaints
What happens if you are unhappy with our service?
At Utilita Energy pride ourselves on delivering excellent customer care, but understand we may not always get everything right.
If you are not satisfied with any part of service, want to know. We take all complaints very seriously and any feedback receive is used to further develop and improve service, staff performance and products.
Making a Complaint
If you contact because you are unhappy with service, He are confident that Customer Care Team will be able to provide you with a quick and effective resolution. However, if are unable to resolve any matter to a satisfactory level, Complaints Handling Procedure is simple and we’ve made sure it is easily available to customers. It takes you through the steps involved in making a complaint, including:
- How we will try to resolve it
- Where you can seek impartial advice
- How to refer your case to the Energy Ombudsman if you are not satisfied with the final outcome
Complaints Handling Procedure
1. Please contact us
If you’re unhappy with service you can notify us by phone, email or post:
Call Customer Care Team on 0345 2072 000.
Email via our contact page.
Write to at:
Freepost RTXA-BEUG-KLGH
Utilita Energy Limited
Hutwood Court
Bournemouth Road
Chandler’s Ford
Eastleigh
SO53 3QB
If you would prefer to speak to someone face to face, you can visit one of Contact Centres and our aim is to ensure any issues are resolved by the end of your visit. Please contact for the details of your nearest office.
2. Resolving your complaint
If you raised the complaint over the phone: Them aim is to resolve any complaint on the first call. All Customer Care Advisors are trained to deal with any issue, but if they are unable to resolve your complaint, they will escalate it to a specialist team or seek assistance from a manager. We understand that we may not always be able to resolve your issue on the first call. If your complaint requires further investigation, one Complaints Specialists will arrange to contact you back at a time that is convenient for you.
If you have informed of your complaint by letter or email: To completely resolve your issue to your satisfaction within 5 working days. A Complaints Specialist will always try to contact you by telephone before responding in writing, unless you specifically request otherwise. Please include your account number, name, contact number and full address so that we are able to contact you back.
If we are not able to resolve your complaint immediately we will tell you within 5 working days and explain the next steps we plan to take in order to come to a resolution.
Each complaint is dealt with on an individual basis so we can deliver appropriate responses and take a suitable course of action tailored to each individual customer’s circumstances. Typically the outcome of a complaint may consist of any of the following:
- an apology
- an explanation
- the taking of appropriate remedial action
- the award of compensation in appropriate circumstances
We may also provide you with an award of compensation in certain circumstances, where we’ve failed to follow our obligations in our Sales and Marketing practices.
3. If you’re unhappy with our resolution
If you’re unhappy with the way your complaint has been handled, we can provide you with an internal review of its handling to ensure that it has been or it is being dealt with appropriately. If you wish for us to conduct a review of your complaint please contact our Contact Centre Director with your account number, name, contact number and full address.
Call: 01962 679 022.
Email: contactcentredirector@utilita.co.uk.
Write to us at: Contact Centre Director, Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
We will endeavour to conduct a full independent review of your complaint and provide a resolution within 10 working days.
We do all we can to ensure that complaints are resolved in a satisfactory and timely manner, and go above and beyond to avoid unresolved issues. However, if you are still unhappy about the final outcome you will be able to refer your complaint to other independent organisations such as Citizens Advice or the Energy Ombudsman. Please see below for further information.
Utilita Energy Moving House Department
In the event, if you’re changing your house, then it’s possible to get your new solutions by phoning the Utilita Energy moving home contact amount 0345 206 8777 (whether red or blue card) and inform about the particulars. You might even supply all the details of the speech and readings on the internet through this webpage along with also the Utilita Energy shifting staff will process the transfer over 14 working days. If in your premises, the Utilita Energy already provides the energy, then it is possible to submit the details through this contact form along with also the needful will be carried out. When there’s absolutely no supply in your new location, then you must fill out the registration details throughout the webpage.
Utilita Energy Top Up Line
To be able to top up your gas or electricity providers, the users are various alternatives to readily do the needful as clarified below. Should you would like to learn regarding how much you are able to top up with some of these methods, you might check the webpage to your information and the company customers can check through this webpage .
By Phone– you can call the Utilita Energy top up number 0345 206 8333 and get it done. The users can call anytime as the phone lines are open for 24 hours. This is an automated number and you have to keep your top up card handy while calling and this is applicable for both blue and red card. The business customers can top up by calling the Utilita Energy business contact number 0333 015 6662
Online– this can be done online via the page.
By SMS– you may use the SMS providers by calling followed with your chosen card number, number to be booted and 3-digit card safety code and also to be sent into Utilita Energy contact amount 0180 350 0051. All these text message services can only be utilized if your account details are enrolled online. When it isn’t, then you’ve got to sign up through the webpage .
Via the Utilita Energy apps– using the Utilita Energy apps, the users can do the top up from anywhere at their convenience. The App can be downloaded on the app store via the page or on the Google play via the page.
Via the PayPoint Outlets- you can find the contact details of the nearest PayPoint outlet via the page and get the top up done. You can also call the Utilita Energy contact number 0330 333 7442 and check for the outlet details.
Hopefully, We helped you to get some genuine Contact numbers for Utilita Energy Customer Service.
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People also ask
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