Secure Trust Bank Help Pages

Here are some help pages that customers can contact like Secure Trust Bank customer FAQ, Forum, and Online Help

Contact Secure Trust Bank Help @

Navigate to first. If you have a problem with Secure Trust Bank Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Secure Trust Bank Customers Reports

  • Is my money safe?
  • How can I pay into my account?
  • What payment method can I use to withdraw from my account?
  • How do I log in to Internet Banking?
  • What is Secure Trust Bank on my bank statement?
  • How can I see my statements?
  • Can I cancel my application?
  • How do I complain to Secure Trust Bank?

Contacting Secure Trust Bank Help Pages

This is the official customer support page of Secure Trust Bank, which contains different options for contacting them about a variety of issues. If you are looking for Secure Trust Bank’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Secure Trust Bank directly by calling their customer service number at 0345 848 0270 / 0121 693 9100.

Secure Trust Bank Frequently Asked Questions

How do I make a complaint?

If you are unhappy with any aspect of their service, there are a number of ways you can make a complaint.

Online: You can raise a complaint online.


Telephone: 03303 031 286

Write at:
Customer Resolutions
Secure Trust Bank
One Arleston Way
B90 4LH

What payment method can I use to withdraw from my account?

Any withdrawals will be sent by electronic payment to your Nominated Account.

How do I log in to Internet Banking?

Click the orange ‘Internet Banking’ button that’s at the top of each page and you’ll be taken to the Internet Banking Log In page.

Press the ‘Log In’ button and you’ll be asked to enter your Internet Banking membership ID and password. Your Internet Banking membership ID is an eight-character sequence of letters and numbers that starts with ‘IB’ and you can find it in your Welcome Letter from them.

How do I change my PIN?

When you’re logged in, click on your account, select ‘My details’ in the menu on the left, and then ‘Change PIN’.

After choosing a new six-digit PIN, press ‘Continue’.

Can I cancel my application?

Yes, if you change your mind, just let us know and they can cancel your application.

If you have already opened and funded an account, let them know within 14 days from the opening date and we can close your account and return any funds to your Nominated Account.

People also ask

Is Secure Trust Bank Real?
We’re an award-winning UK retail bank, providing savings accounts and lending services to over a million customers. Born in 1952 in the West Midlands, we’ve had plenty of time to hone our craft. We’re a bank you can trust. After all, it’s in our name.

Who is secure trust on my credit file?
V12 Retail Finance is a trading name of Secure Trust Bank PLC. If you have a product or service from a retailer that has been financed by V12 Retail Finance before 2 August, the name that appeared on your bank statement was Secure Trust Bank PLC.

What is secure bank?
Secure Bank detects fraudulent activity in real time without installation of any additional soſtware on client devices: Modern cybercrime tools (remote connections, web injects to automate e-banking manipulations, Trojans intercepting SMS messages) make traditional client protection tools ineffective.

Is Gatehouse Bank Any Good?
Online reviews for Gatehouse Bank are fairly average with many customers happy with the friendly, reliable service they have received, as well as the favourable rates compared to other Islamic banks.

Is it easy to get V12 finance?
The customer can apply either in your store or at home via your website. The process is quick and straightforward and with V12 the customer can have a decision in seconds. The V12 application process has been designed with mobile in mind so your customer can apply for finance on any device.

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