Here are some help pages that customers can contact like Three customer FAQ, Forum, and Online Help
Contact Three Help @ three.co.uk/Support
Navigate to three.co.uk/Support first. If you have a problem with Three Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Three Customers Reports
- How can I pay my 3 bill?
- How do I check my balance?
- I want to change my price plan
- I want to know more about call charges
- My bill was higher than I expected
- How do I check my price plan?
- I want to return or exchange my device
- How do I cancel my phone insurance with 3?
- I’m having problems with my internet
- How do I report my 3 phone stolen?
- Can three track my lost phone?
- How do I get a replacement SIM from 3?
- How do I complain to Three?
Contacting Three Help Pages
This is the official customer support page of Three, which contains different options for contacting them about a variety of issues. If you are looking for Three’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Three directly by calling their customer service number at 0333 338 1001.
Three Frequently Asked Questions
How do I check my 3 mobile bill?
Once you’ve registered, you can log in to your My3 account easily using your phone number and password. To check your price plan, click View your plan under Phone and contract. To check what you’ve spent since your last bill using your My3 account, click Check allowance now.
How can I pay my 3 bill?
There’s loads of ways you can pay your bill. You can also use our automated service by calling 333 from your Three phone.
Paying by Direct Debit is really easy and saves you £5 a month.
Telephone or online banking
You can set up bill payments through your bank using these details:
- Sort code: 40-02-50
- Account number: 81238817
- Use your Three account number as the reference. You can find it at the top of your bill and it begins with a 9.
Can I return a phone to three?
If you bought your Device from one of our 3Stores, you may exchange it within 7 days of purchase. You’ll need to go back to the same 3Store you bought your Device from. If you’re thinking about exchanging your Device you must return your Device in “as new” and “unused” condition.
How do I report my 3 phone stolen?
For lost and stolen phones call 333 from any Three phone, or 0333 338 1001 from any other phone. For Mobile Broadband call 500 from any Three phone, or 033 338 1003 from any other phone. If your phone or tablet is lost or stolen while travelling abroad, call +44 7782 333 333.