DFS Customer Service

Customer service tips to calling & contacting DFS faster. By contacting DFS customer service number, you can get your common issues solved & customer reviews.

DFS Phone Number

0333 999 9777 – Customer Service

You can reach DFS customer support by calling 0333 999 9777 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday – Sunday 8:00 am – 11:00 pm.

You can call DFS customer service number and generally discuss for following topics

  • Delivery
  • Payments
  • Return
  • Track an Order
  • Refund a Charge
  • Complaints
  • Feedback about your experiences in-store or with a particular product

DFS Customer Care Regular Business Hours

Monday – Sunday 8:00 am – 11:00 pm

What time does DFS open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 am 11:00 pm
Tuesday 8:00 am 11:00 pm
Wednesday 8:00 am 11:00 pm
Thursday 8:00 am 11:00 pm
Friday 8:00 am 11:00 pm
Saturday 8:00 am 11:00 pm
Sunday 8:00 am 11:00 pm

DFS Holiday Hours

The majority of DFS stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Veterans Day
  • Cyber Monday
  • Christmas Eve

What time does DFS close?

All DFS are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

DFS Customer Service

DFS customer services freephone contact number 0333 999 9777. Dial this number for your enquire about sofa and seating appliances, delivery service, complaints about DFS products or services and for get other information.

The DFS helpline is free of charge from all UK telephones and is open 24 hours a day, seven days a week.

You can also send an email at contactus@dfs.co.uk.

DFS Finance

If you have any questions their team of personal shoppers are available to help 24 hours a day, 7 days a week, every day of the year on 0333 999 9777, or alternatively they can call you back at a time to suit you.

DFS use external finance companies so please call them directly to discuss your settlement figure or for any queries regarding payments. The finance companies they use are Barclays Partner Finance 0800 1522 888, Hitachi Capital 0344 375 5500, Creation Consumer Finance 0371 402 8905, Ikano Bank 0371 781 3057, V12 Retail Finance 02920 468900. When you call, please ensure you have your agreement number to hand to ensure a quick and prompt

Online Order Query

If you placed an order in store, then please call your nearest store or you can get in touch with the DFS online team at the DFS contact number 01302 573 200 or email web.admin@dfs.co.uk.

General Problems that DFS Customers Reports

  • Can I see my sofa in a different color?
  • My promo code isn’t working
  • How long does it take to deliver?
  • Do DFS deliver weekends?
  • Can I track my order?
  • What if I get declined for credit?
  • What ID do I need for finance?
  • I have a concern with my furniture
  • Can I return goods
  • What is your cancellation policy?
  • How do I complain to DFS ?

Common Problem Categories

  • Cancel order
  • Track an Order
  • Return Goods
  • Late Delivery
  • A different issue

About DFS

DFS is a furniture retailer in the uk, Spain, the Netherlands and Ireland specializing in sofas and soft furnishings. From 1983, Darley Dale based Immediate Furnishing Supplies, founded by Herbert Hardy in 1969, had become one of Northern Upholstery’s biggest suppliers.

Hopefully, We helped you to get some genuine customer service numbers for DFS

People also ask

Are Sofology and DFS the same company?
2017. DFS acquires Sofology, the third largest retailer of sofas in the UK and the fourth addition to the DFS Group portfolio.

What is a DFS service visit?
With a DFS Service Plan you can keep your new furniture looking as good as new… A DFS Service Plan is a 5 year care and maintenance plan for your new furniture. It takes care of stains, such as a spilt cup of coffee, or cosmetic damage from a sharp object.

What does DFS stand for sofa?
In 1983, Kirkham purchased the business and the name of the Darley Dale based DFS Furniture Limited, founded by the Hardy Family in 1963 or 1969.

DFS Customer Reviews

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Average rating:  
 6 reviews
 by Dublin on DFS UK

These guys are horrendous to deal with. There is zero customer service and no one returns emails or phone calls without constant persistence. The store manager Dan is Carrickmines is abrupt and unhelpful. I spent over €3,000 on a couch here that I am so unhappy with & they could not care less. Stay away from this company

 by Annoyed customer on DFS UK

Very similar experience to others.

Sofas delivered half a year ago. Had to get someone out as faulty. Told replacement parts would arrive soon. Many months later still heard nothing. Stupid automated texts they send also stopped. Had to phone and chase up. Constantly told store manager would phone me back. Yet to happen. Vicious cycle.

They have our money so don't care. Avoid if you dont want to give your hard earned cash to company's with sh*try customer service!

 by Agnes on DFS UK

Dfs sent an engineer through a third party to look at my sofa mechanism over a month ago. It's broken . All they're supposed to do is give me a cost. Instead they ignore my emails and when they do tell me lies to fob me off. It's disgraceful and I will never use them again .They don't even deserve the one star which the system obliges me to tick

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