DFS Customer Service

Customer service tips to calling & contacting DFS faster. By contacting DFS customer service number, you can get your common issues solved & customer reviews.

DFS Phone Number

0800 110 5000 or 0333 999 9777 – Customer Service

You can reach DFS customer support by calling 0800 110 5000 or 0333 999 9777 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours 24 hours a day, 7 days a week.

You can call DFS customer service number and generally discuss for following topics

  • Delivery
  • Payments
  • Return
  • Track an Order
  • Refund a Charge
  • Complaints
  • Feedback about your experiences in-store or with a particular product

DFS Customer Care Regular Business Hours

Weekdays (Monday – Friday: 24 hours a day),
Weekends (Saturday & Sunday: 24 hours a day)

What time does DFS open and close?
Store hours today Opening Hours Closing Hours
Monday 24 hours a day
Tuesday 24 hours a day
Wednesday 24 hours a day
Thursday 24 hours a day
Friday 24 hours a day
Saturday 24 hours a day
Sunday 24 hours a day

DFS Holiday Hours

The majority of DFS stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • HallowDFS n
  • Veterans Day
  • Cyber Monday
  • Christmas Eve
What time does DFS close?

All DFS are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

DFS Customer Service

DFS customer services freephone contact number 0800 110 5000 or 0333 999 9777. Dial this number for your enquire about sofa and seating appliances, delivery service, complaints about DFS products or services and for get other information.

The DFS helpline is free of charge from all UK telephones and is open 24 hours a day, seven days a week.

You can also send an email at [email protected].

DFS Finance

If you have any questions their team of personal shoppers are available to help 24 hours a day, 7 days a week, every day of the year on 0800 110 5000, or alternatively they can call you back at a time to suit you.

DFS use external finance companies so please call them directly to discuss your settlement figure or for any queries regarding payments. The finance companies they use are Barclays Partner Finance 0800 1522 888, Hitachi Capital 0344 375 5500, Creation Consumer Finance 0371 402 8905, Ikano Bank 0371 781 3057, V12 Retail Finance 02920 468900. When you call, please ensure you have your agreement number to hand to ensure a quick and prompt

Online Order Query

If you placed an order in store, then please call your nearest store or you can get in touch with the DFS online team at the DFS contact number 01302 573 200 or email [email protected].

General Problems that DFS Customers Reports

  • Can I see my sofa in a different colour?
  • My promo code isn’t working
  • How long does it take to deliver?
  • Do DFS deliver weekends?
  • Can I track my order?
  • What if I get declined for credit?
  • What ID do I need for finance?
  • I have a concern with my furniture
  • Can I return goods
  • What is your cancellation policy?
  • How do I complain to DFS ?

Common Problem Categories

  • Cancel order
  • Track an Order
  • Return Goods
  • Late Delivery
  • A different issue

DFS Customer Reviews

Submit your review

Create your own review

Average rating:  
 3 reviews
 by Gill on DFS UK

Have been trying to speak with somebody regarding an armchair. I've left my telephone number twice ,to phone me back,with no jot.it's taken me three days and still not been able to talk with anybody. Plus. you end up sitting on the phone for ages and ages, however do they manage to do business. .

 by Westwood on DFS UK

Disgusted at the treatment i have recieved

 by Mrs Murray on DFS UK

I had 5 dates that my sofa was coming and they just keep changing the date. I have tried to talk to the shop and all i get is they are going to call me even off the manager and they dont call and you would be waiting well over 14 wks, I wouldnt go to them if i know all this and i wouldnt recommend them to anyone . I'm a disable lady with no sofa and is sitting on a bean bag and they dont care about their customers

About DFS

DFS is a furniture retailer in the uk, Spain, the Netherlands and Ireland specialising in sofas and soft furnishings. From 1983, Darley Dale based Immediate Furnishing Supplies, founded by Herbert Hardy in 1969, had become one of Northern Upholstery’s biggest suppliers.

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