Here are some help pages that customers can contact like DFS customer FAQ, Forum, and Online Help
Contact DFS Help @dfs.co.uk
Navigate to dfs.co.uk/content/faq first. If you have a problem with an order, delivery, return click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that DFS Customers Reports
- Do you supply fabric swatches?
- My promo code isn’t working
- How long does it take to deliver?
- How much is delivery?
- Do DFS deliver weekends?
- Can I track my order?
- What ID do I need for finance?
- I have a concern with my furniture
- Can I return goods
- What is your cancellation policy?
- How do I complain to DFS?
Contacting DFS Help Pages
This is the official customer support page of DFS, which contains different options for contacting them about a variety of issues. If you are looking for DFS’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact DFS directly by calling their customer service number at 0800 110 5000 or 0333 999 9777.
DFS Frequently Asked Questions
How long are DFS sofas guaranteed for?
At DFS they’re so confident in the quality of the furniture that they offer you a 15 year guarantee on all of the upholstery they market. The warranty begins from the date of shipping and offers cover against manufacturing defects on the construction of the frame and frame springs.
Do DFS take old sofas?
Regrettably DFS cannot collect or dispose of your old couches. They do however work closely with the British Heart Foundation, who offer a free collection service to help raise money for this very important charity. If your couch still has a passion tag on then discover how to arrange a free collection.
Where can I order fabric samples from?
If you would like to order a cloth sample please phone one of their personal shoppers on 0800 110 5000 who’ll be more than happy to assist you
My promo code isn’t working
Unfortunately promotional codes can’t be applied to orders that are placed through the website. However, if you would like to talk with one of their astonishing personal shoppers on 0808 159 5920 they’d be more than happy to help you.
How long does it take to deliver?
If you would like to know how long the sofa you enjoy takes to deliver, please call on 0800 110 5000 and a few of their personal shoppers will be able to assist. If you need something quickly they have a selection of ex-display items accessible.
How much is delivery?
For £69 they will deliver and set up your sofa provided that you reside within a 50 mile radius from road of a DFS store on the united kingdom mainland. To receive a shipping quote please talk to a personal shopper on 0800 110 5000.
What if I get declined for credit?
If your fund application was diminished please do not worry, somebody from DFS will be in touch to discuss your options. If you have any questions their team of personal shoppers are available to help 24 hours a day, 7 days a week, every day of the year on 0800 110 5000 or alternatively, they can call you back at a time to suit you.
People also ask
Is DFS customer service open?
We’re always here to help. Our UK based customer service team can take your call 8am – 11pm, 365 days a year.
What happens if I don’t like my DFS sofa?
At DFS, we offer a 100% quality guarantee on all merchandise we sell and want you to be pleased with your purchase. If for any reason you are not satisfied, you may return or exchange your purchase when it is presented with established proof of purchase in saleable condition.
Where can I complain about DFS?
Having problems with DFS? Use Resolver to make a complaint. It’s quick, easy and (best of all) it’s free.
How long is the guarantee on DFS sofas?
DFS provides you with a 15-year structural guarantee from the date of delivery of your Order. You will need proof of purchase in order to use your DFS guarantee and this is your responsibility as purchaser.
Can I cancel my online DFS order?
In accordance with the Consumer Rights Act, should you place your order in store and then change your mind we will allow you up to 7 days, from date of order, to either cancel or amend your order.