Contact DFS

Contact DFS customer service contact numbers

Phone Number : 03339999777

Email :

Business Hours: Monday - Sunday 8:00 am - 11:00 pm

Website :

Corporate Head office: Rockingham Way, 1, Adwick le Street, Doncaster DN6 7NA

Average rating:  
 6 reviews
 by Dublin

These guys are horrendous to deal with. There is zero customer service and no one returns emails or phone calls without constant persistence. The store manager Dan is Carrickmines is abrupt and unhelpful. I spent over €3,000 on a couch here that I am so unhappy with & they could not care less. Stay away from this company

 by Annoyed customer

Very similar experience to others.

Sofas delivered half a year ago. Had to get someone out as faulty. Told replacement parts would arrive soon. Many months later still heard nothing. Stupid automated texts they send also stopped. Had to phone and chase up. Constantly told store manager would phone me back. Yet to happen. Vicious cycle.

They have our money so don't care. Avoid if you dont want to give your hard earned cash to company's with sh*try customer service!

 by Agnes

Dfs sent an engineer through a third party to look at my sofa mechanism over a month ago. It's broken . All they're supposed to do is give me a cost. Instead they ignore my emails and when they do tell me lies to fob me off. It's disgraceful and I will never use them again .They don't even deserve the one star which the system obliges me to tick

 by Gill

Have been trying to speak with somebody regarding an armchair. I've left my telephone number twice ,to phone me back,with no's taken me three days and still not been able to talk with anybody. Plus. you end up sitting on the phone for ages and ages, however do they manage to do business. .

 by Westwood

Disgusted at the treatment i have recieved

 by Mrs Murray

I had 5 dates that my sofa was coming and they just keep changing the date. I have tried to talk to the shop and all i get is they are going to call me even off the manager and they dont call and you would be waiting well over 14 wks, I wouldnt go to them if i know all this and i wouldnt recommend them to anyone . I'm a disable lady with no sofa and is sitting on a bean bag and they dont care about their customers

Looking for the DFS customer service and support number? To contact DFS is very easy. Here are the top 7 ways to get in touch with DFS.

DFS Phone Number

0333 999 9777Customer Service

You can reach DFS customer support by calling 0333 999 9777 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday – Sunday 8:00 am – 11:00 pm.

DFS Contact/Phone Numbers

Here are DFS contact number for Individuals enquiries: Phone numbers and operating hours

DFS customer service 0333 999 9777
Online Team Queries 01302 573 200
Personal shopper 0808 149 1550
Spain deliveries +34 968 334 194
Anywhere else +44 (0) 1977 786153
Complain to DFS 0333 9999 777
Barclays Partner Finance 0844 811 9000
Hitachi Capital 0844 375 5500
Creation Consumer Finance 0871 664 6500
Ikano Bank 0844 856 5530
Santander Cards UK 0871 522 5037

DFS’s Best Toll-Free/800 Customer Service Phone Number

Call 0333 999 9777

This is the DFS’s Finest customer service telephone number that you can use to contact DFS helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a DFS Helpline. You can use this number for getting information of various tasks such as

  • Delivery
  • Finance
  • Repayments
  • Return
  • Track an Order
  • Refund a Charge
  • Sofa Care
  • Complaints
  • A different task

DFS Head Office Contact Number

Corporate Head office address of DFS

1 Rockingham Way Redhouse Interchange Adwick Le Street Doncaster DN6 7NA, UK
For any general inquiries, please contact DFS head office number: +443339999777



Contacting DFS – by phone or otherwise

Even though 0333 999 9777 is DFS’s finest toll-free number, you will find 4 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for DFS customer service Support. If you feel this information is wrong or know of other ways to get DFS, please let us know so we can discuss with other consumers.


As an alternative, you can email DFS at one of the support email address DFS given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

Customer Service Email:

Contact DFS UK Through Social Media, Website & App

If you have a small issues about DFS services, try using social media to contact DFS. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of DFS

Live chat is a great option to contact DFS quickly. If you have a problem with DFS Account or Product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. You can Chat with DFS UK on and get customer service support for various topics like Account & General Support, delivery, payment, return.

DFS Regular Business Hours

Monday – Sunday 8:00 am – 11:00 pm

What time does DFS open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 am 11:00 pm
Tuesday 8:00 am 11:00 pm
Wednesday 8:00 am 11:00 pm
Thursday 8:00 am 11:00 pm
Friday 8:00 am 11:00 pm
Saturday 8:00 am 11:00 pm
Sunday 8:00 am 11:00 pm

DFS Holiday Hours

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does DFS close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of DFS

DFS Customer Service

DFS customer services freephone contact number 0333 999 9777. Dial this number for your enquire about sofa and seating appliances, delivery service, complaints about DFS products or services and for get other information.

The DFS helpline is free of charge from all UK telephones and is open 24 hours a day, seven days a week. 

You can also send an email at

Online Order Query

If you placed an order in store, then please call your nearest store or you can get in touch with the DFS online team at the DFS contact number 01302 573 200 or email

DFS Finance

If you have any questions their team of personal shoppers are available to help 24 hours a day, 7 days a week, every day of the year on 0800 110 5000, or alternatively they can call you back at a time to suit you.

DFS use external finance companies so please call them directly to discuss your settlement figure or for any queries regarding payments. The finance companies they use are Barclays Partner Finance 0800 1522 888, Hitachi Capital 0344 375 5500, Creation Consumer Finance 0371 402 8905, Ikano Bank 0371 781 3057, V12 Retail Finance 02920 468900. When you call, please ensure you have your agreement number to hand to ensure a quick and prompt response.

Return Goods

If there is any issue with your order than call them as soon as you can and they will do their best to help. If you placed your order online or over the telephone please call 0800 110 5000 or they can call you back at a time to suit you, if you placed your order in store then please contact them directly.

Lodge A Complaint to DFS

At DFS, they place you and your expertise first, which explains why your feedback is really important for them. If you are with a problem, They would like to assist you fix it as soon as possible. Phone DFS to make a complaint by calling their customer service contact number 0333 999 9777, where you can complain about a damaged package, late delivery, returns. Simply provide your information at DFS Complaint department and one of their experts will be connected.

Hopefully, We helped you to get some genuine Contact numbers for DFS Customer Service.

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

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People also ask

What DFS stand for?
Slang / Jargon (9) Acronym. Definition. DFS. Distributed File System.

Who owns DFS now?
Graham Kirkham, Baron Kirkham, KCVO (born 14 December 1944) is an English businessman, the founder and chairman of sofa retailer DFS.

How long do DFS sofas last?
15 year guarantee. We put over 50 years of experience and expertise in to making sure you never need to use your guarantee. However, i. Recliner mechanisms, sofa bed mechanisms, stitching and electrical parts are covered for 2 years….

How many stores do DFS have in the UK?
As of the year ending 2021, the brand had a total of 128 stores.

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More Ways to Contact DFS

DFS Phone Number
DFS Customer Service
Contact DFS Through Live Chat
Contact DFS Through Email
DFS Social Media
DFS Help Pages