Contact Harrods

Harrods UK
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 1 reviews
 by Tracey Salmon

Hello. Today I had a call from a member of your staff regarding an afternoon tea which i had booked on Tuesday 10th July. The reason for the call was twofold. In the voicemail message I was told, it was to confirm the booking and also to ask me to contact them regarding my allergies which I had outlined previously.

I rang back almost immediately and was very troubled and upset by the conversation. Apparently, certain foods which i am allergic to might be airbourne in the preparation area and kitchen. We outlined which these were, strawberries, mushrooms, fish and shellfish. I said that as long as I didnt touch these things or injest them that that would be fine. However, I was told that due to the menu being changed, you could not say my food would be soy free, and that 90% of the menu contained soy. How can this be? Which foods traditionally served in an English Afternoon tea contain Soy?

I was told that I needed to write to yourselves accepting the fact that soy would be present in the food or the booking would not be honoured.

Surely this be cannot be the case? This afternoon tea was a gift for my birthday from my best friend and we have waited over 12 months to be able to visit. It was booked weeks ago, and all my allergies were listed and we have been looking forward to it. Yet today 3 days before we are due to travel to London, I am told soy is present in most of the food due to a new menu. I had not seen the original menu but find this information really disconcerting. If Harrods, one of the most well known establishments in England cant provide a meal which does not contain an ingredient which is a very well known allergen, surely there is a problem. I am thoroughly overwhelmed. I dont want to tell my friend I cant go to London with her to celebrate my birthday after all or that if I do go I am going to be hesitant to eat anything, whilst worrying about how much soy is in each element. If it were a small cafe or restaurant, I might be able to understand the limitations, but yoh are Harrods!!! I would be grateful for your comments as soon as possible please. I am so very disappointed and know this has put a taint on the whole day.

Contact Harrods customer service contact numbers

Phone Number : 02077301234

Email : [email protected]

Business Hours: Monday to Saturday: 10:00 am – 9:00 pm, and Sunday 11:30 am - 6:00 pm.

Website : https://www.harrods.com/

Corporate Head office: 87-135 Brompton Road, Knightsbridge, London SW1X 7XL, United Kingdom

Looking for the Harrods customer service and support number? To contact Harrods is very easy. Here are the top 7 ways to get in touch with Harrods.

Harrods Phone Number

020 7730 1234 – Customer Service

You can reach Harrods customer support by calling 020 7730 1234 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Saturday: 10:00 am – 9:00 pm, and Sunday 11:30 am – 6:00 pm.

Harrods Contact/Phone Numbers

Here are Harrods contact number for Individuals enquiries: Phone numbers and operating hours

Harrods DEPARTMENT CONTACT NUMBER
Harrods customer service 020 7730 1234
Online Enquiries 0333 300 1234
International +44 (0)20 3626 7911
Head Office +44 (0)20 7225 5994

Harrods’s Best Toll-Free/800 Customer Service Phone Number

Call 020 7730 1234

This is the Harrods’s Finest customer service telephone number that you can use to contact Harrods helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Harrods Helpline. You can use this number for getting information of various tasks such as

  • Account Access
  • Track an Order
  • Payment
  • Gift Card
  • Refund a Charge
  • Missing Order
  • Missing Item
  • Delivery & Return
  • Change or Cancel an Order
  • Complaints
  • A different task

Harrods Head Office Contact Number

Corporate Head office address of Harrods
87-135 Brompton Road, Knightsbridge, London SW1X 7XL, United Kingdom

For any general inquiries, please contact Harrods head office number: 020 7730 1234

Contacting Harrods – by phone or otherwise

Even though 020 7730 1234 is Harrods’s finest toll-free number, you will find 4 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for Harrods customer service Support. If you feel this information is wrong or know of other ways to get Harrods, please let us know so we can discuss with other consumers.

Contact Harrods Via EMAIL ADDRESS

As an alternative, you can email Harrods at one of the support email address Harrods given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

CUSTOMER SERVICE EMAIL: [email protected] or [email protected]

Corporate Head Office Email : [email protected]

For press enquiries: [email protected]

Contact Harrods UK Through Social Media, Website & App

If you have a small issues about Harrods services, try using social media to contact Harrods. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of Harrods

Live chat is a great option to contact Harrods quickly. Live chat can provide talking points and tips to speed up the conversation and get a better result. But Harrods don’t offer customer support though chat. There are different way to help you with your Harrods customer service problem, and that’s by calling them on the phone or connect with social media. We’ve provided the best phone number, email, social media to helps you to connect with Harrods.

Harrods Regular Business Hours

Mon to Friday: Open 10:00 am – 9:00 pm
Saturday: Open 10:00 am – 9:00 pm
Sunday : 11:30 am – 6:00 pm

What time does Harrods open and close?
Store hours today Opening Hours Closing Hours
Monday 10:00 am 9:00 pm
Tuesday 10:00 am 9:00 pm
Wednesday 10:00 am 9:00 pm
Thursday 10:00 am 9:00 pm
Friday 10:00 am 9:00 pm
Saturday 10:00 am 9:00 pm
Sunday 11:30 am 6:00 pm

Harrods Holiday Hours

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does Harrods close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of Harrods

Harrods customer service

Harrods customer service number is 0207 730 1234. The customer service team are available from Monday to Saturday: 10:00 am – 9:00 pm, and Sunday 11:30 am – 6:00 pm. If you are looking for information regarding the Harrods stores, you can call the Harrods store enquiries phone number or customer service number 020 7730 1234.

You can also send them an email at [email protected] or [email protected].

Online Enquiries

If you you have any online enquiries like a track an order, return order, payment, delivery related issue dial their online enquiries number 0333 300 1234 and for International customer dial +44 (0)20 3626 7911.

Return Process

Products ordered online or by phone may be returned for a refund or exchange if they are returned in their original condition. You must inform them within 14 days of receipt of your purchase and supply a proof of purchase.

If you’re returning your product by article, please include details of your purchase, your personal details and the ideal way for them to get in contact with you; otherwise they’ll be not able to process your refund.

Return items to Harrods Returns Department
Harrods Online Returns
TVDC – Harrods
Mill Lane
Thatcham
Berkshire
RG19 4AL

Tracking your order

For more information about tracking your order, please contact their Customer Service Team on +44 (0)20 3626 7020. International orders can be tracked by visiting: www.borderfree.com/#/track. You will need to enter your email address & the Harrods order number which can be found on your order receipt email.

Lodge A Complaint to Harrods

At Harrods, they place you and your expertise first, which explains why your feedback is really important for them. If you are with a problem, They would like to assist you fix it as soon as possible. Phone Harrods to make a complaint by calling their customer service contact number 020 7730 1234, where you can complain about a damaged package, lost mail. Simply provide your information at Harrods Complaint department and one of their experts will be connected.

Hopefully, We helped you to get some genuine Contact numbers for Harrods Customer Service.

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More Ways to Contact Harrods

Harrods Phone Number
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