Harrods Customer Service

Customer service tips to calling & contacting Harrods faster. By contacting Harrods customer service number, you can get your common issues solved & customer reviews.

Harrods Phone Number

020 7730 1234 – Customer Service

You can reach Harrods customer support by calling 020 7730 1234 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Saturday: 10:00 am – 9:00 pm, and Sunday 11:30 am – 6:00 pm.

You can call Harrods customer service number and generally discuss for following topics

  • Payments
  • Track an Order
  • Refund a Charge
  • Missing Item
  • Delivery & Return
  • Change or Cancel an Order
  • Complaints
  • Feedback about your experiences in-store or with a particular product

Harrods Customer Care Regular Business Hours

Weekdays (Monday – Friday: 10:00 am – 9:00 pm),
Weekends (Saturday: 10:00 am – 9:00 pm & Sunday: 11:30 am – 6:00 pm)

What time does Harrods open and close?

Store hours today Opening Hours Closing Hours
Monday 10:00 am 9:00 pm
Tuesday 10:00 am 9:00 pm
Wednesday 10:00 am 9:00 pm
Thursday 10:00 am 9:00 pm
Friday 10:00 am 9:00 pm
Saturday 10:00 am 9:00 pm
Sunday 11:30 am 6:00 pm

Harrods Holiday Hours

The majority of Harrods stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Veterans Day
  • Cyber Monday
  • Christmas Eve

What time does Harrods close?

All Harrods are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

Contact Harrods for Account Support

Signing up for an Harrods account

For any account help, you have to sign in first using this Harrods  login link. If you can’t have account at www.harrods.com, you can create new account easily. After  Signing up you can ask for following help.

  • Online billing
  • Important account information by email
  • FREE text or email notifications
  • Update your personal details
  • Fully secure online payments

Harrods customer service

Harrods customer service number is 0207 730 1234. The customer service team are available from Monday to Saturday: 10:00 am – 9:00 pm, and Sunday 11:30 am – 6:00 pm. If you are looking for information regarding the Harrods stores, you can call the Harrods store enquiries phone number or customer service number 020 7730 1234.

You can also send them an email at help@harrods.com or customer.services@harrods.com.

Return Process

Products ordered online or by phone may be returned for a refund or exchange if they are returned in their original condition. You must inform them within 14 days of receipt of your purchase and supply a proof of purchase.

If you’re returning your product by article, please include details of your purchase, your personal details and the ideal way for them to get in contact with you; otherwise they’ll be not able to process your refund.

General Problems that Harrods Customers Reports

  • I have forgotten my password. What can I do?
  • What happens if I miss my delivery?
  • How can I track my order?
  • How do I return my products?
  • Can I cancel or amend my order?
  • How can I pay?
  • How do I return my product/s if I am buying from abroad?
  • Can I purchase a Harrods Gift Card online?
  • How do I complain to Harrods ?

Common Problem Categories

  • Track an Order
  • Change order
  • Cancel order
  • Return & Refund
  • A different issue

People also ask

How do I speak to someone at Harrods?
To directly contact Customer Service we recommend Live Chat, available via the live chat bubble during the below operating hours. Alternatively, send us a message using the above contact form or call +44 (0)20 7730 1234.

Can I just walk into Harrods?
Anyone can enter Harrods for free, but be aware that there are “Browsing only” times between 11:30 a.m. and 12 p.m. However, if you plan on shopping in Harrods, its opening and closing times are: 10 a.m. to 9 pm, Monday to Saturday. 11:30 a.m. to 6 p.m. on Sundays.

Harrods Customer Reviews

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Average rating:  
 1 reviews
 by Tracey Salmon on Harrods, UK

Hello. Today I had a call from a member of your staff regarding an afternoon tea which i had booked on Tuesday 10th July. The reason for the call was twofold. In the voicemail message I was told, it was to confirm the booking and also to ask me to contact them regarding my allergies which I had outlined previously.

I rang back almost immediately and was very troubled and upset by the conversation. Apparently, certain foods which i am allergic to might be airbourne in the preparation area and kitchen. We outlined which these were, strawberries, mushrooms, fish and shellfish. I said that as long as I didnt touch these things or injest them that that would be fine. However, I was told that due to the menu being changed, you could not say my food would be soy free, and that 90% of the menu contained soy. How can this be? Which foods traditionally served in an English Afternoon tea contain Soy?

I was told that I needed to write to yourselves accepting the fact that soy would be present in the food or the booking would not be honoured.

Surely this be cannot be the case? This afternoon tea was a gift for my birthday from my best friend and we have waited over 12 months to be able to visit. It was booked weeks ago, and all my allergies were listed and we have been looking forward to it. Yet today 3 days before we are due to travel to London, I am told soy is present in most of the food due to a new menu. I had not seen the original menu but find this information really disconcerting. If Harrods, one of the most well known establishments in England cant provide a meal which does not contain an ingredient which is a very well known allergen, surely there is a problem. I am thoroughly overwhelmed. I dont want to tell my friend I cant go to London with her to celebrate my birthday after all or that if I do go I am going to be hesitant to eat anything, whilst worrying about how much soy is in each element. If it were a small cafe or restaurant, I might be able to understand the limitations, but yoh are Harrods!!! I would be grateful for your comments as soon as possible please. I am so very disappointed and know this has put a taint on the whole day.

About Harrods

Harrods is a department store located. It is possessed by the nation of Qatar through its autonomous wealth fund, the Qatar Investment Authority.

It is the greatest department store in Europe and places claim to having its own unique postcode, SW1X 7XL. The shop’s 330 departments offer a vast range of products and services.

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