GWR Help Pages

Here are some help pages that customers can contact like GWR customer FAQ, Forum, and Online Help

Contact GWR Help @help-and-support/faqs

Navigate to first. If you have a problem with GWR Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that GWR Customers Reports

  • How long do GWR refunds take?
  • What happens if my train is Cancelled GWR?
  • Why can’t I reserve seats on GWR?
  • Can I claim compensation if my journey was delayed?
  • Where can I check the amount of my refund?
  • How do I complain to Great Western Railway?

Contacting GWR Help Pages

This is the official customer support page of GWR, which contains different options for contacting them about a variety of issues. If you are looking for GWR’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact GWR directly by calling their customer service number at 03457 000 125.

GWR Frequently Asked Questions

How do I contact GWR?

The team can also be contacted by calling 03457 000 125 (06:00-23:00). You can also get in touch with their Social Media team.

How long do GWR refunds take?

within 5 days

Refunds are currently processed within 5 days of submitting a claim. It may take slightly longer if the ticket was purchased from the station.

How do I reserve a seat?

You can reserve a seat when you buy your ticket. If you already have a ticket and want to add a reservation, then you can do it:

  • in the booking section of your online account at:
  • through their social media team between 07:00 and 23:00
    – Twitter @GWRhelp,
    – Facebook Messenger @GWRUK,
    – WhatsApp on 07890 608043
  • by visiting a ticket office

GWR Customer Reviews

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Create your own review

Average rating:  
 2 reviews
 by Adams on GWR, UK

Good railway company with good services and routes. The Bristol to Plymouth line runs on time and is good value for money if you book in advance.

 by Dale on GWR, UK

Scenic route, good seats, good temperature settings, toilet reasonably hygienic.

Other Ways to Contact GWR

GWR Phone Number
GWR Customer Service
Email Support of GWR
Social Media support of GWR
All Contacts of GWR