Here are some help pages that customers can contact like GWR customer FAQ, Forum, and Online Help
Contact GWR Help @ gwr.com/help-and-support/faqs
Navigate to gwr.com/help-and-support/faqs first. If you have a problem with GWR Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that GWR Customers Reports
- How long do GWR refunds take?
- What happens if my train is Cancelled GWR?
- Why can’t I reserve seats on GWR?
- Can I claim compensation if my journey was delayed?
- Where can I check the amount of my refund?
- How do I complain to Great Western Railway?
Contacting GWR Help Pages
This is the official customer support page of GWR, which contains different options for contacting them about a variety of issues. If you are looking for GWR’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact GWR directly by calling their customer service number at 03457 000 125.
GWR Frequently Asked Questions
How do I contact GWR?
The team can also be contacted by calling 03457 000 125 (06:00-23:00). You can also get in touch with their Social Media team.
What happens if my train is Cancelled GWR?
If your train is delayed or cancelled and you decide not to travel, you can claim a full refund of your ticket from the original retailer. If you bought your ticket from GWR, wherever possible they will give you a full refund at any GWR ticket office.
How long do GWR refunds take?
within 5 days
Refunds are currently processed within 5 days of submitting a claim. It may take slightly longer if the ticket was purchased from the station.
How do I reserve a seat?
You can reserve a seat when you buy your ticket. If you already have a ticket and want to add a reservation, then you can do it:
- in the booking section of your online account at: myaccount.gwr.com/MyAccount/SignIn
- through their social media team between 07:00 and 23:00
– Twitter @GWRhelp,
– Facebook Messenger @GWRUK,
– WhatsApp on 07890 608043
- by visiting a ticket office