Contact GWR

Contact GWR customer service contact numbers

Phone Number : 03457 000 125

Email :

Business Hours: Mon to Sun: 06:00 am - 11:00 pm

Website :

Corporate Head office: Milford House, 1 Milford St, Swindon SN1 1HL

Average rating:  
 2 reviews
 by Adams

Good railway company with good services and routes. The Bristol to Plymouth line runs on time and is good value for money if you book in advance.

 by Dale

Scenic route, good seats, good temperature settings, toilet reasonably hygienic.

If you looking for the GWR customer service and support number? Here are the top 7 ways to get in touch with GWR.

GWR Phone Number

03457 000 125Customer Service

You can reach GWR customer support by calling 03457 000 125 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Sunday: 06:00 am – 11:00 pm.

GWR Contact/Phone Numbers

Here are GWR contact number for Individuals enquiries: Phone numbers and operating hours

GWR customer service 03457 000 125
Passenger Assist 0800 197 1329
GWR Complaint Number 03457 000 125

GWR’s Best Toll-Free/800 Customer Service Phone Number

Call 03457 000 125

This is the GWR’s Finest customer service telephone number that you can use to contact GWR helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a GWR Helpline. You can use this number for getting information of various tasks such as

  • Reservation
  • Refunds and compensation
  • Lost property
  • Change Ticket
  • Complaints
  • A different task

GWR Head Office Contact Number

Corporate Head office address of GWR

Milford House, 1 Milford St, Swindon SN1 1HL

For any general inquiries, please contact GWR head office number : 0345 700 0125

Contacting GWR – by phone or otherwise

Even though 03457 000 125 is GWR’s finest toll-free number, you will find 5 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for GWR customer service Support. If you feel this information is wrong or know of other ways to get GWR, please let us know so we can discuss with other consumers.


As an alternative, you can email GWR at one of the support email address GWR given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.


Contact GWR UK Through Social Media, Website & App

If you have a small issues about GWR services, try using social media to contact GWR. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of GWR

GWR does not offer live chat support, if you want to get in touch with their customer support team you can contact via phone number, email.

GWR Regular Business Hours

Monday to Friday: 06:00 am – 11:00 pm
Saturday: 06:00 am – 11:00 pm
Sunday : 06:00 am – 11:00 pm

What time does GWR open and close?
Store hours today Opening Hours Closing Hours
Monday 06:00 am 11:00 pm
Tuesday 06:00 am 11:00 pm
Wednesday 06:00 am 11:00 pm
Thursday 06:00 am 11:00 pm
Friday 06:00 am 11:00 pm
Saturday 06:00 am 11:00 pm
Sunday 06:00 am 11:00 pm

GWR Holiday Hours

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does GWR close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of GWR

Contact GWR customer service

For general questions or inquiry about GWR services, please dial GWR customer service number 03457 000 125. The helpline is for make changes to your booking, refund and other GWR services. The helplines are open from Mon – Sun 06.00 am – 11.00 pm.

You can also send them an email at

Refunds and compensation Department

For inquiries about refund, you can get in touch with the Great Western Railway customer services team using their customer service number at 0345 7000 125. The help lines are open from Mon to Sun 6 AM – 11 PM.

For more information about this department to visit on Refunds and compensation department webpage.

Contact Great Western Railway for Lost Property

If you have any problem or query regarding this department to visit on Lost Property department webpage.

Change Ticket

If you have any problem or query regarding this department to visit on Changing Ticket department webpage. You can change your ticket at a Station or Online.

Make complain to Great Western Railway

Phone GWR to make a complaint by calling their customer service contact number 03457 000 125, where you can complain about booking, change ticket. Simply provide your information at GWR Complaint department and one of their experts will be connected. The helplines are open from 6 am to 11 pm everyday.

You can also get in touch with GWR Social Media team. Whenever possible, they will deal with your complaint directly. If they can’t help, they will pass your complaint on to GWR Customer Support team.

Twitter: @GWRHelp (24/7)

Facebook: GWRuk (07:00-23:00)

WhatsApp: 07890 608043 (07:00-23:00)

For more information about how to make complaint, please visit GWR complaint webpage.

Hopefully, We helped you to get some genuine Contact numbers for GWR Customer Service.

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

People also ask

What does GWR stand for UK?
The Great Western Railway (GWR) was a British railway company that linked London with the southwest, west and West Midlands of England and most of Wales. It was founded in 1833, received its enabling Act of Parliament on 31 August 1835 and ran its first trains in 1838.

Does the GWR still exist?
Great Western Railway (GWR) is a British train operating company owned by FirstGroup that operates the Greater Western passenger railway franchise. It manages 197 stations and its trains call at over 270.

Is GWR part of National Rail?
Great Western (GWR) is one of the rail companies that are part of the network, and operate trains to the west of London (Bath /Cotswolds). Great Western Railway is one of the Train Operating Companies of GB, which together use the umbrella brand of National Rail.

Who owns Great Western?
Five months after announcing our intent to merge, we are pleased to officially welcome Great Western Bank to the First Interstate family.

Do GWR trains have toilets?
Are there toilets onboard? There are toilets onboard all of our trains. You’ll usually find one at the end of a carriage.

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More Ways to Contact GWR

GWR Phone Number
GWR Customer Service
Email Support of GWR
Social Media support of GWR
GWR Help Pages

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Average rating:  
 2 reviews
 by Adams

Good railway company with good services and routes. The Bristol to Plymouth line runs on time and is good value for money if you book in advance.

 by Dale

Scenic route, good seats, good temperature settings, toilet reasonably hygienic.