GWR Customer Service

Customer service tips to calling & contacting GWR faster. By contacting GWR customer service number, you can get your common issues solved & customer reviews.

GWR Phone Number

03457 000 125Customer Service

You can reach GWR customer support by calling 03457 000 125 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Mon to Sun: 06:00 am – 11:00 pm.

You can call GWR customer service number and generally discuss for following topics

  • Reservation
  • Change Ticket
  • Lost property
  • Refunds and compensation
  • Complaints

GWR Customer Care Regular Business Hours

Weekdays (Monday – Friday: 06:00 am – 11:00 pm),
Weekends (Saturday & Sunday: 06:00 am – 11:00 pm)

What time does GWR open and close?
Store hours today Opening Hours Closing Hours
Monday 06:00 am 11:00 pm
Tuesday 06:00 am 11:00 pm
Wednesday 06:00 am 11:00 pm
Thursday 06:00 am 11:00 pm
Friday 06:00 am 11:00 pm
Saturday 06:00 am 11:00 pm
Sunday 06:00 am 11:00 pm

GWR Holiday Hours

The majority of GWR stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Halloween
  • Veterans Day
  • Cyber Monday
  • Christmas Eve
What time does GWR close?

All GWR are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

GWR customer service

For general questions or inquiry about GWR services, please dial GWR customer service number 03457 000 125. The helpline is for make changes to your booking, refund and other GWR services. The helplines are open from Mon – Sun 06.00 am – 11.00 pm.

You can also send them an email at [email protected].

Contact Great Western Railway for Lost Property

If you have any problem or query regarding this department to visit on Lost Property department webpage.

Make complain to Great Western Railway

Phone GWR to make a complaint by calling their customer service contact number 03457 000 125, where you can complain about booking, change ticket. Simply provide your information at GWR Complaint department and one of their experts will be connected. The helplines are open from 6 am to 11 pm everyday.

You can also get in touch with GWR Social Media team. Whenever possible, they will deal with your complaint directly. If they can’t help, they will pass your complaint on to GWR Customer Support team.

Twitter: @GWRHelp (24/7)

Facebook: GWRuk (07:00-23:00)

WhatsApp: 07890 608043 (07:00-23:00)

General Problems that GWR Customers Reports

  • Where can I check the amount of my refund?
  • How do I complain to Great Western Railway?
  • What happens if my train is Cancelled GWR?
  • Why can’t I reserve seats on GWR?
  • How long do GWR refunds take?
  • Can I claim compensation if my journey was delayed?

Common Problem Categories

  • Change Ticket
  • Refund
  • A different issue

GWR Customer Reviews

Submit your review

Create your own review

Average rating:  
 2 reviews
 by Adams on GWR

Good railway company with good services and routes. The Bristol to Plymouth line runs on time and is good value for money if you book in advance.

 by Dale on GWR

Scenic route, good seats, good temperature settings, toilet reasonably hygienic.

About GWR

Great Western Railway (GWR) is a British train operating company owned by FirstGroup. It manages 197 stations and its trains call at over 270.

Hopefully, We helped you to get some genuine customer service numbers for GWR

More Ways to Contact GWR

GWR Phone Number
All Contacts of GWR
Email Support of GWR
Social Media support of GWR
GWR Help Pages