John Lewis Help Pages

Here are some help pages that customers can contact like John Lewis customer FAQ, Forum, and Online Help

Contact John Lewis Help @

Navigate to Customer-services/contact-us first. If you have a problem with an online order, payment, return & refund click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that John Lewis Customers Reports

  • Can you exchange in John Lewis without a receipt?
  • Does John Lewis take compliments vouchers?
  • Can you use John Lewis vouchers at Kuoni?
  • Is my John Lewis Gift Card valid?
  • How long do John Lewis returns take?
  • Can I get a refund if I don’t have a receipt?
  • How can I check balance on my gift card?
  • How do I complain to John Lewis?

Contacting John Lewis Help Pages

This is the official customer support page of John Lewis, which contains different options for contacting them about a variety of issues. If you are looking for John Lewis’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact John Lewis directly by calling their customer service number at 03456 049 049.

John Lewis Frequently Asked Questions

Can you exchange in John Lewis without a receipt?

You can return an unused and undesirable thing up to 35 days after you purchased it, if you purchased it on line or in-store, as long as you have your receipt or proof of purchase (without that you are going to get a gift card to the value of the item’s latest selling price). it is also possible to return items to any John Lewis store.

How long do John Lewis returns take?

You will receive an email to confirm if we’ve received the item in the warehouse, and your refund will appear in your account within 5 days. This shouldn’t take longer than 14 days from the day that you returned the item back to them.

Can i use my john lewis vouchers for all goods?

You can exchange John Lewis

Partnership gift coupons for products in all John Lewis & Partners and Waitrose & Partners stores, and utilize them to purchase online or on the phone at

How do I claim my John Lewis guarantee?

Claiming on your guarantee

  • Take your computer to the Technical Support Area in one of our shops, or.
  • Call their helpline on 0330 123 0106 (call charges will depend on your telephone provider), or.
  • Email:
  • Please quote your model number and date of purchase when you contact us.

People also ask

Does John Lewis have good customer service?
Its customers particularly value Partners’ product knowledge and advice, which is why they voted John Lewis top in a consumer satisfaction survey by Verdict Research in 2006 and have placed them first for service every year since the survey began.

Is very customer service open?
Click here for details (lines are open Monday to Friday 8am – 8pm and Saturday 8am – 6pm).

What complaints does the ombudsman deal with?
We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales.

Other Ways to Contact John Lewis

John Lewis Phone Number
John Lewis Customer Service
All Contacts John Lewis
John Lewis on Social Media
Email Support
John Lewis Live Chat