Here are some help pages that customers can contact like Thomas Cook customer FAQ, Forum, and Online Help
Contact Thomas Cook Help @ thomascook.com/faqs
Navigate to thomascook.com/faqs first. If you have a problem with Thomas Cook Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Thomas Cook Customers Reports
- How can I pay?
- Can I amend my holiday?
- How do I contact Thomas Cook?
- How can I cancel my holiday?
- Can I get a refund on my Thomas Cook flight?
- How do I complain to Thomas Cook?
Contacting Thomas Cook Help Pages
This is the official customer support page of Thomas Cook, which contains different options for contacting them about a variety of issues. If you are looking for Thomas Cook’s best customer help page or faq or forum, this is the best entry point. And if you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Thomas Cook directly by calling their customer service number at 020 8016 3295.
Thomas Cook Frequently Asked Questions
Can I amend my holiday?
Yes, you can amend your booking. However, this is subject to the terms and conditions of your service provider. To process an amendment you will need to complete a request on manage booking – you’ll find a link to this on your booking summary and receipt. Alternatively, contact Thomas Cook via Live Chat or over the phone and someone will be able to assist you further.
How can I cancel my holiday?
The easiest way is by logging into manage booking, where you can let them know that you wish to cancel your holiday. Alternatively, if a cancellation request is urgent, they recommend you contact one of their travel advisers by phone or via Live Chat.
How do I contact Thomas Cook?
Our knowledgeable travel advisers are always on hand to help, whether you need to amend a booking or process a payment. They are available every day, so feel free to contact Thomas Cook on their Live Chat between 10 am and 8.30 pm, or give them a call on 020 8016 3295 between 10 am and 7 pm.
When can I get a refund?
If your holiday is cancelled by Thomas Cook or the airline due to a travel ban, you will get all your money back, including your deposit, within 14 days.
How can I pay Thomas Cook?
Paying for your holiday couldn’t be easier. Just log in to manage booking – a link to this can be found on your booking confirmation and receipt. From here, you will be able to settle your balance online. Alternatively, you can also pay via their online chat or over the phone.