Thomas Cook Customer Service

Customer service tips to calling & contacting Thomas Cook faster. By contacting Thomas Cook customer service number, you can get your common issues solved & customer reviews.

Thomas Cook Phone Number

020 8016 3295 – Customer Service

You can reach Thomas Cook customer support by calling 020 8016 3295 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Sunday 10:00 am and 07:00 pm.

You can call Thomas Cook customer service number and generally discuss for following topics

  • Payments
  • Online Booking
  • Thomas Cook Flight and Hotels
  • Changing your Holiday
  • Complaints

Thomas Cook Customer Care Regular Business Hours

Weekdays (Monday – Friday: 10:00 am and 07:00 pm),
Weekends (Saturday & Sunday: 10:00 am – 07:00 pm)

What time does Thomas Cook open and close?

Store hours today Opening Hours Closing Hours
Monday 10:00 am 07:00 pm
Tuesday 10:00 am 07:00 pm
Wednesday 10:00 am 07:00 pm
Thursday 10:00 am 07:00 pm
Friday 10:00 am 07:00 pm
Saturday 10:00 am 07:00 pm
Sunday 10:00 am 07:00 pm

Thomas Cook Holiday Hours

The majority of Thomas Cook stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Halloween
  • Veterans Day
  • Cyber Monday
  • Christmas Eve

What time does Thomas Cook close?

All Thomas Cook are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

Thomas Cook customer service

Thomas Cook customer service number is 020 8016 3295, dial this number to make changes to your booking, process a payment or for general questions or inquiry about Thomas Cook services. The helplines are open from 10:00 am – 07:00 pm.

Booking Department

If you need to make changes to your holiday, cancel booking, you’re able to contact their Customer Support team by using their customer service number 020 8016 3295. If you need to get more information about your booking, please visit their Booking webpage.

Holiday Support Line – 020 8016 3297

Call on Thomas Cook Holiday Support line 020 8016 3297, if you have some issue regarding your hotel, please try the reception desk first who will do their best to resolve any problems you may encounter.

General Problems that Thomas Cook Customers Reports

  • How can I pay?
  • How do I contact Thomas Cook?
  • Can I amend my holiday?
  • How can I cancel my holiday?
  • Can I get a refund on my Thomas Cook flight?
  • Who do I contact about my booking?
  • Can I contact you via live chat?
  • How do I complain to Thomas Cook ?

Common Problem Categories

  • Cancel booking
  • Change booking
  • Thomas Cook change holiday
  • A different issue

Thomas Cook Customer Reviews

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Average rating:  
 1 reviews
 by Tricia on Thomas Cook, UK

I booked what I thought was a package holiday with Thomas cook but the agent didn’t tell me it was a multi contract.when I realised and cancelled the flight they wouldn’t give me my money back.wouldn’t recommend Thomas cook they are not travel agents they are agents for other companies

About Thomas Cook

Thomas Cook Group plc was a British global travel group. The group operated as a tour operator and airline, in addition it also operated travel agencies in Europe.

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