Virgin Media Customer Service

Customer service tips to calling & contacting Virgin Media faster. By contacting Virgin Media customer service number, you can get your common issues solved & customer reviews.

Virgin Media Phone Number

0345 454 1111Customer Service

You can reach Virgin Media customer support by calling 0345 454 1111 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 8:00 am – 8:00 pm, Saturday: 8:00 am – 6:00 pm.

You can call Virgin Media customer service number and generally discuss for following topics

  • Bills and Payments
  • Home services
  • Moving home
  • Delivery
  • Account
  • Upgrades
  • Appointment
  • Cancel Subscription
  • A different task

Virgin Media Customer Care Regular Business Hours

Monday to Friday: 8:00 am – 8:00 pm, Saturday, Sunday: 8:00 am – 6:00 pm.

What time does Virgin Media open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 am 8:00 pm
Tuesday 8:00 am 8:00 pm
Wednesday 8:00 am 8:00 pm
Thursday 8:00 am 8:00 pm
Friday 8:00 am 8:00 pm
Saturday 8:00 am 6:00 pm
Sunday 8:00 am 6:00 pm

Virgin Media Holiday Hours

The majority of Virgin Media stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Veterans Day
  • Cyber Monday
  • Christmas Eve

What time does Virgin Media close?

All Virgin Media are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

Contact departments of Virgin Media

Virgin media Customer Service

Virgin media Customer Service (Virgin Broadband, TV and Phone) contact number is 0345 454 1111. From Virgin Phone. The line is open from Monday to Friday: 8:00 am – 8:00 pm, Saturday, Sunday: 8:00 am – 6:00 pm. If you have query about Broadband , TV and phone, vergin media servicing and products call vergin media customer service team at 0345 454 1111.

Payment Department

If you are finding it hard or issue concerning to charge or make monthly payments for your Broadband, TV and Phone Virgin Media invoice than telephone the Virgin Media Payment free amount is 0800 064 3777.

If you have missed your payment due date, then Virgin Media Payments Ltd may charge you a late charge fee of 7.50 along with your providers could be limited.

Virgin Media Business

If you have query or issue related to business services of Virgin Media, you can call Virgin Media for Business free number is 0800 052 0800. If you’re experiencing a problem or fault, contact on 0800 052 0800.

Virgin Media Upgrade

The Virgin Media Upgrade Mobile contact number is 0800 064 3820. The Lines are open from Monday to Sunday 8 am to 10 pm. Phone deliver is free and it would be delivered the following day except for Saturdays, which would then be delivered on Monday. You can also Chat to Virgin Media Upgrade Mobile and they will help you pick the perfect deal!*

Cancel virgin media broadband

If you are seeking to cancel social websites, you might get in touch with by phoning 150 from a Virgin Media telephone or landline, or on 0345 454 1111 from another telephone.

If you are seeking to end your fixed term contract together, please bear in mind that the minimum fixed term contract period for their providers is 9, 12 or 18 months, based on the particular offer or package.

Getting a refund for a credit balance

If you are due a refund they’ll ship this out as a cheque 35 days after your account closed. They’ll send the cheque to a contact address, should you want to update your contact details, give their staff a call 150 out of the Virgin Media telephone or mobile, or 0345 454 1111 from another telephone. Once delivered the cheque, please allow 10 days for it to arrive.

What is Cable My Street?

Virgin Media is winging its way to your place so that you can change over to a great deal more. With Virgin Media you can get amazing TiVo®, superfast fibre optic broadband, included forecasts, free installation, repairs and servicing and much more.

If you’ve got your heart set on Virgin, you can enroll your postcode on its website here to check out Cable My Street Virgin area. Anyone contacting Cable My Street needs to send them their full postal address, including postcode.

Additionally, it is essential to include as much information as possible on community availability in the surrounding region – the staff tend to look more favourably on orders nearer to the existing network.

General Problems that Virgin Media Customers Reports

  • How much does installation cost?
  • Do I need a phone line for Virgin Media Broadband?
  • How do I change my Virgin Media router settings?
  • What is the default Virgin router password?
  • How do I reset my Virgin Media Router Password?
  • What if I have problems during the installation?
  • Where can I see my usage and balance?
  • What is the cost of transferring my service?
  • How do I complain to Virgin Media?

Common Problem Categories

  • Setup service
  • Change service
  • Upgrades
  • Moving Home
  • Transferring service
  • Cancel Subscription
  • Cancel service
  • A different issue

Virgin Media Customer Reviews

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Average rating:  
 4 reviews
 by Ken McDonald on Virgin Media, UK

New broadband installation - I had an engineer appointment for between 1pm & 6pm on Monday July 11th so I took a half day off work , travelled 30 miles from home (60 mile round trip) to my new unfurnished holiday apartment and waited for 5 hours sitting on the window sill only for the engineer not to call. Filed a complaint via their website - no contact from them.

I will now take my business elsewhere.

 by Shellybzl on Virgin Media, UK

My internet disconnects my phone when I walk out of the lounge. My house is small and it’s about 13 foot to my kitchen and it’s gone. It’s so frustrating when your paying for a service your not getting.

 by Aleksa Stefanovic on Virgin Media, UK

I have forgotten what buffering is. I can even get a connection up the garden. I find the tivo box user friendly, despite what one of their closest rivals saying whilst trying to pressure me to go back to them.

About Virgin Media

Virgin Media Limited is a British firm which offers phone, television and online services in the United Kingdom.

The business was established in March 2006 by the merger of NTL and Telewest, which generated NTL:Telewest. Virgin Media owns and operates its fibre-optic cable network in the UK.

Hopefully, We helped you to get some genuine customer service numbers for Virgin Media

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