Virgin Media Email

Email support by Virgin Media customer service email
Average reply time: (12 hours)

Why do customers write email to Virgin Media

  • Update account details
  • Complaint
  • Refund
  • Bills and Payments
  • Home services
  • Security
  • Upgrade

Contact Virgin Media Email Service – or

Send an email to customer support at help@virginmedia.comCompose an email that includes all of the important information, such as an Installation, Tariffs, Payment and your contact information. Explain the issue in as much detail as possible and wait for a response from Virgin Media customer service.

As an alternative, you can email Virgin Media at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, order details, date of birth, phone details etc.

Customer Service:

Virgin Media Customer Email Support

Email address
Mailing Department Virgin Media Customer Service
Customer service hours Monday to Friday: 8:00 am – 8:00 pm, Saturday, Sunday: 8:00 am – 6:00 pm.
Is Call-back available No
Normal response time 12 Hours
Alternate methods phonewebsocial media
Quality of help 90%
Best phone number 0345 454 1111

Contacting Virgin Media – by Email or otherwise

Even though is Virgin Media’s best email, you will find 6 complete ways of getting in contact with them. Apart from email, the upcoming favorite alternative for customers searching for assistance is through Phone number support for Virgin Media. If you feel this information is wrong or know of other ways to get, please let us know so we can discuss with other consumers.

Virgin Media Head Office Contact Number

Corporate Head office address of Virgin Media Limited.

Griffin House, 161 Hammersmith Rd, London W6 8BS, United Kingdom
For any general inquiries customer support, please contact Virgin Media head office number:+44 20 7909 2100

People Also Ask

How do you email Virgin Media?
Virgin Media does not have a contact email, so employ a different method contact them. You can call, live message, use the community forums, or use a relay service to get the help you need.

Do I get an email address with Virgin Media?
A Virgin Media email address comes with all My Virgin Media accounts, which means everyone who has a Virgin Media broadband or TV package will also have a Virgin Media email account. We tell you how to access your Virgin email address from any device and how to make the most of it.

Where do I send complaints to Virgin Media?
How to complain directly to Virgin Media. Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA.

How do I contact Virgin Media for free?
Simply call 150 on a Virgin Media phone or mobile. Or Call/Text/Video Relay us on 0345 454 1111* and with your consent we can flag your account so that our staff can respond to your needs appropriately.

Virgin Media Customer Reviews

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Average rating:  
 4 reviews
 by Ken McDonald on Virgin Media, UK

New broadband installation - I had an engineer appointment for between 1pm & 6pm on Monday July 11th so I took a half day off work , travelled 30 miles from home (60 mile round trip) to my new unfurnished holiday apartment and waited for 5 hours sitting on the window sill only for the engineer not to call. Filed a complaint via their website - no contact from them.

I will now take my business elsewhere.

 by Shellybzl on Virgin Media, UK

My internet disconnects my phone when I walk out of the lounge. My house is small and it’s about 13 foot to my kitchen and it’s gone. It’s so frustrating when your paying for a service your not getting.

 by Aleksa Stefanovic on Virgin Media, UK

I have forgotten what buffering is. I can even get a connection up the garden. I find the tivo box user friendly, despite what one of their closest rivals saying whilst trying to pressure me to go back to them.

More Ways to Contact Virgin Media

Virgin Media Customer Service
Virgin Media Phone Number
All contacts of Virgin Media
Virgin Media Help Desk
Virgin Media on Social Media
Contact Virgin Media Through Live Chat