Customer service tips to calling & contacting GWR faster. By contacting GWR customer service number, you can get your common issues solved & customer reviews.
GWR Phone Number
03457 000 125 – Customer Service
You can reach GWR customer support by calling 03457 000 125 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Mon to Sun: 06:00 am – 11:00 pm.
You can call GWR customer service number and generally discuss for following topics
- Reservation
- Change Ticket
- Lost property
- Refunds and compensation
- Complaints
GWR Customer Care Regular Business Hours
Weekdays (Monday – Friday: 06:00 am – 11:00 pm),
Weekends (Saturday & Sunday: 06:00 am – 11:00 pm)
What time does GWR open and close?
| Store hours today | Opening Hours | Closing Hours |
| Monday | 06:00 am | 11:00 pm |
| Tuesday | 06:00 am | 11:00 pm |
| Wednesday | 06:00 am | 11:00 pm |
| Thursday | 06:00 am | 11:00 pm |
| Friday | 06:00 am | 11:00 pm |
| Saturday | 06:00 am | 11:00 pm |
| Sunday | 06:00 am | 11:00 pm |
GWR Holiday Hours
The majority of GWR stores generally stay open on the following holidays, though reduced hours may apply.
- Valentine’s Day
- Shrove Tuesday
- St. Patrick’s Day
- Good Friday
- Mother’s Day
- Memorial Day
- Father’s Day
- Labor Day
- Halloween
- Veterans Day
- Cyber Monday
- Christmas Eve
What time does GWR close?
All GWR are CLOSED only on following public holidays
- Thanksgiving Day
- Christmas Day
- Easter Monday
- New Year’s day
- Boxing day
GWR customer service
For general questions or inquiry about GWR services, please dial GWR customer service number 03457 000 125. The helpline is for make changes to your booking, refund and other GWR services. The helplines are open from Mon – Sun 06.00 am – 11.00 pm.
You can also send them an email at contact@gwr.com.
Contact Great Western Railway for Lost Property
If you have any problem or query regarding this department to visit on Lost Property department webpage.
Make complain to Great Western Railway
Phone GWR to make a complaint by calling their customer service contact number 03457 000 125, where you can complain about booking, change ticket. Simply provide your information at GWR Complaint department and one of their experts will be connected. The helplines are open from 6 am to 11 pm everyday.
You can also get in touch with GWR Social Media team. Whenever possible, they will deal with your complaint directly. If they can’t help, they will pass your complaint on to GWR Customer Support team.
Twitter: @GWRHelp (24/7)
Facebook: GWRuk (07:00-23:00)
WhatsApp: 07890 608043 (07:00-23:00)
General Problems that GWR Customers Reports
- Where can I check the amount of my refund?
- How do I complain to Great Western Railway?
- What happens if my train is Cancelled GWR?
- Why can’t I reserve seats on GWR?
- How long do GWR refunds take?
- Can I claim compensation if my journey was delayed?
Common Problem Categories
- Change Ticket
- Refund
- A different issue
People also ask
How do I connect to GWR?
Connect in 3 easy steps: search for ‘GWR WiFi’ and select connect. open your device’s internet browser; our Wi-Fi registration page should load automatically – you’ll only need to register once. follow the instructions on screen to activate your free GWR Wi-Fi.
What happens if I miss my train GWR?
If the GWR train you planned to catch was cancelled or delayed, and you didn’t travel, you can claim a full abandoned journey refund from your point of purchase. We will only process a refund if the ticket was bought from GWR. If you bought your ticket elsewhere, you’ll need to contact the original retailer.
How long do refunds take from GWR?
within 28 days
How much is fine for not having train ticket?
156 Railway Act) Punishment: 3 months jail, fine`500/- or both. Punishment : 6 months jail, fine `1,000/- or both.
What does GWR stand for?
The Great Western Railway (GWR) was a British railway company that linked London with the southwest, west and West Midlands of England and most of Wales. It was founded in 1833, received its enabling Act of Parliament on 31 August 1835 and ran its first trains in 1838.
GWR Customer Reviews
Submit your review | |
Good railway company with good services and routes. The Bristol to Plymouth line runs on time and is good value for money if you book in advance.
Scenic route, good seats, good temperature settings, toilet reasonably hygienic.
About GWR
Great Western Railway (GWR) is a British train operating company owned by FirstGroup. It manages 197 stations and its trains call at over 270.
Hopefully, We helped you to get some genuine customer service numbers for GWR
More Ways to Contact GWR
GWR Phone Number
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GWR Help Pages