Matalan Customer Service

Customer service tips to calling & contacting Matalan faster. By contacting Matalan customer service number, you can get your common issues solved & customer reviews.

Matalan Phone Number

0333 0044444 – Customer Service

You can reach Matalan customer support by calling 0333 0044444 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours open 24/7 and our advisers are available from Open 8:00 am – 6:00 pm.

You can call Matalan customer service number and generally discuss for following topics

  • Track My Order
  • Delivery
  • Returns
  • Product Recall
  • Upgrade Checker
  • Press
  • PR agency FTI Consulting
  • Buying online
  • Deliveries
  • Complaint

Matalan Customer Care Regular Business Hours

Weekdays (Monday – Friday: 8:00 am to 6:00 pm),
Weekends (Saturday & Sunday: 8:00 am to 6:00 pm)

What time does Matalan open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 am 6:00 pm
Tuesday 8:00 am 6:00 pm
Wednesday 8:00 am 6:00 pm
Thursday 8:00 am 6:00 pm
Friday 8:00 am 6:00 pm
Saturday 8:00 am 6:00 pm
Sunday 8:00 am 6:00 pm

Matalan Holiday Hours

The majority of Matalan stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Halloween
  • Veterans Day
  • Cyber Monday
  • Christmas Eve
  • New Year’s Eve

What time does Matalan close?

All Matalan are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday

Contact Matalan for Account Support

Signing up for an Matalan account

For any account help, you have to sign in first using this Matalan login link. If you can’t have account at, you can create new account easily. After  Signing up you can ask for following help.

  • Changing your password
  • Start selling on Matalan
  • Updating billing settings for sellers
  • Account holds, restrictions, and suspensions
  • Seller levels and performance standards
  • Changing your contact details
  • Fees, credits and invoices overview
  • Get help with a hacked account

Matalan Returns & Refunds

You can call this phone number 0333 0044444 to contact Matalan representative if you have any problems related to Iceland product returns & refunds.

You can ask for following issues

  • Return an item for a refund
  • Get help with an item that hasn’t arrived
  • Check the status of your return or missing item request
  • How to handle a return request as a seller
  • Help a buyer with an item they didn’t receive
  • Appeal Matalan’s decision about a return or missing item for sellers

Contact Matalan Clearance Newport store

If you have any problem with Matalan Clearance Newport store, you can contact them by dialing their customer service number 0333 004444.

The Matalan Clearance Newport Address: Matalan – 7 Stiles Avenue, Newport, NP19 4TX, UK

Matalan Clearance Newport Opening Times:  Monday – Saturday: 09:00 – 18:00
Sunday: 11:00 – 17:00

General Problems that Matalan Customers Reports

  • How to contact Matalan customer care?
  • What is a Matalan company?
  • How do Matalan’s companies work?
  • Why is Matalan called Matalan?
  • How do I return a Matalan order?
  • Do you pay for Matalan returns?
  • How do I make a complaint to Matalan?
  • Can you exchange bras in Primark?
  • How can I get a discount at Matalan?

Common Problem Categories

  • Billing
  • Service Outage
  • Cancel Service
  • Refunds and Returns
  • Suspended Account
  • Problem With an Order
  • Report a Seller
  • Fraudulent Charge
  • A different issue

People also ask

What is credit refund?
A credit card refund happens when you return a product you purchased using a credit card and get a credit to your account.

How long do Matalan vouchers last?
Do Matalan Gift Cards have an expiry date? The Gift Card will expire 12 months after the last use or balance enquiry and any remaining balance will be deducted.

How long does it take for a refund?
The IRS issues more than 9 out of 10 refunds in less than 21 days. However, it’s possible your tax return may require additional review and take longer.

Can Love2shop vouchers be used at Matalan?
Love2shop Gift Vouchers can be spent in Iceland, Boots, Debenhams, Matalan, Argos, Wilko, New Look, Peacocks, River Island, HMV and many more stores.

Matalan Customer Reviews

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Create your own review

Average rating:  
 7 reviews
 by pam vines on Matalan

I have been trying to pay for two jumpers for the last hour, once by paypal and at least 6 times by my debit card, and I dont understand why my e mail address is not working,I have never had any problems before.!!!

 by Rhona Macfarlane on Matalan

At Matalan Linwood today. Lovely assistant called Hayleigh has helped me a few times and exceeded her self today again.

 by Margaret jones on Matalan

Refund on a couple of things that were out of stock

About Matalan

Matalan is a British fashion and homeware retailer based in Knowsley, United Kingdom. It was established by John Hargreaves in 1985. Matalan has 217 shops across the United Kingdom.

A Matalan shop at Kingston Park In 2009 Hargreaves sought to sell off Matalan but failed to find buyers willing to meet the £1.5 billion price Hargreaves set.

Hopefully, We helped you to get some genuine customer service numbers for Matalan

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