Matalan Help Pages

Here are some help pages that customers can contact like Matalan customer FAQ, Forum, and Online Help

Contact Matalan Help

Navigate to here-to-help first. If you have a problem with an order or Matalan product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Matalan Customers Reports

  • How to contact Matalan customer care?
  • What is a Matalan company?
  • How do Matalan’s companies work?
  • Why is Matalan called Matalan?
  • How do I return a Matalan order?
  • Do you pay for Matalan returns?
  • How do I make a complaint to Matalan?
  • Can you exchange bras in Primark?
  • How can I get a discount at Matalan?

Contacting Matalan Help Pages

This is the official customer support page of Matalan, which contains different options for contacting them about a variety of issues. If you are looking for Matalan’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Matalan directly by calling their customer service number at 0333 004 4444.

Matalan Frequently Asked Questions

Do I need a Matalan card to shop there 2018?

You do not need a Matalan Card to shop there. However, there is a Matalan Reward Card which is free to sign up for. It gives you access to a range of benefits and perks, including a welcome voucher and an annual birthday voucher.

Why is Matalan called Matalan?

Matalan is a British retailer that specializes in shoes and clothes at up to half the equivalent high street price. Matalan was founded by John Hargreaves in 1985 and named after his two boys Matt and Alan.

How old do you have to be to work at Matalan?

Matalan imposes a minimum hiring age of 13 for entry-level jobs, although workers under the age of 16 must obtain special permission to work from city governments and labor bureaus.

How do I return a Matalan order?

For purchases made both in-store and online, you can return to your local Matalan store or by post within 14 days of purchase. Your local store will be pleased to arrange an exchange or refund for you under our refunds policy. Please take your order along with your original receipt or delivery note.

Can I return bras to new look?

For sale items purchased in-store, you can return them within 14 days of purchase, with a valid receipt for an exchange or refund to a New Look credit note.

Does Primark refund?

They refund and exchange policy is displayed in all of stores at the Customer Services Desk. “They are happy to refund or exchange any item within 28 days of purchase, provided the item is returned in a saleable condition with an original receipt.

Can I return to new look without a receipt?

Without a receipt you will be offered a credit note (for use in-store) or an exchange, at the last/current selling price of the item. Refunds are always at the Store Manager’s discretion.

Other Ways to Contact Matalan

Matalan Phone Number
Matalan Customer Service
All Contacts Matalan
Matalan on Social Media
Matalan Email Support